Loyalty Ambassador

Omni Scottsdale Resort & Spa at Montelucia Nestled at the base of Camelback Mountain in Paradise Valley, Omni Scottsdale Resort & Spa at Montelucia is inspired by the rich heritage of Morocco and Southern Spain. The resort features 293 guest rooms, including 38 luxury suites and two presidential suites, along with award‑winning dining at Prado and Scottsdale's only Hammam experience at Joya Spa. At Omni Hotels & Resorts, our associates are the foundation of our success. We are dedicated to creating a culture of warmth, respect, and growth—where every associate is empowered to deliver exceptional service and create memorable moments for our guests. Join a team that takes pride in genuine hospitality and is committed to helping you grow personally and professionally. Overview This team member will be the guest liaison for Select Guests. The person in this role will be responsible for developing proactive personal, professional relationships with Select Guests members, acting as an advocate and point of contact for all Select Guests. Responsibilities Create memorable experiences for our Select Guests during their stay. Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay. Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments. Arrange Select Guest and special occasion amenities via In‑Room Dining. Conduct Loyalty Program training with other Front Office and hotel associates. Conduct monthly Loyalty meetings with relevant hotel associates. Promote the Select Guest program to guests that are currently not members. Maintain Select Guest product inventories. Conduct guestroom inspections prior to Select Guest arrival. Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions. Will assist in Front Office operations as needed. Perform any other duties assigned by Management. Be pleasant, smile and greet all guests, using surnames when obtained. Be actively engaged with our guests and deliver memorable guest experiences. Create unique, personalized WOW moments at every opportunity. Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc. Qualifications Minimum of 1 year hospitality experience. Must have excellent verbal and written communication skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook). Previous experience in a high customer contact environment, answering customer questions and handling customer concerns. Must possess the ability to multi‑task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player. Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem‑solving skills. Must be able to work with and sit at a computer workstation for an extended period. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io. #J-18808-Ljbffr