Bilingual Customer Service Representative
$18 per hourStaffmark
Bilingual Customer Service Representative
Now hiring Bilingual Customer Service Representative Charlotte, NC $18.00 per hour Shift: Monday Friday | 8:00 AM to 5:00 PM
Education Requirements
- High school diploma or equivalent required
- Additional education in Business, Customer Service, Supply Chain, or a related field is a plus
Experience Requirements
- Minimum 2 years of customer service, inside sales, or order entry experience
- Experience in a B2B manufacturing, industrial, distribution, HVAC, plumbing, automation, or related environment preferred
- Bilingual fluency in English and Spanish required
- Experience with ERP systems, CRM software, and Microsoft Office Suite
- Strong data entry, organizational, and problem-solving skills
- Excellent phone, email, and customer communication abilities
Job Duties
- Enter, process, and confirm customer purchase orders and stock requests
- Provide customer support via phone, email, and live chat in both English and Spanish
- Assist customers with product selection, specifications, and technical inquiries
- Support sales and customer service activities for valves, actuators, and related products
- Coordinate with warehouse personnel and international teams to ensure timely order fulfillment
- Track shipments and resolve delivery concerns
- Process Returns Merchandise Authorizations (RMAs) and warranty claims
- Maintain accurate customer records within ERP and CRM systems
- Resolve customer concerns professionally while maintaining a high level of customer satisfaction
- Communicate technical information clearly to customers of varying backgrounds
About Us
At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer.
StaffmarkVacancy posted 15 hours ago
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