Collection Specialist

AJM Packaging Corporation, one of America’s leading manufacturers of paper products, including paper plates, cups, bowls and bags, is seeking a detail-oriented, highly motivated Collection Specialist with experience in resolving unauthorized customer deductions. The Collection Specialist will work closely with the Accounts Receivabledepartment; this role communicates with customers by email, portal, and telephone, and coordinates with internal departments and plants to resolve payment issues. Responsibilities & Duties Pursue collection of outstanding invoices by contacting customers and notifying them of specific payment requirements, such as the amount due and payment terms. Multiple follow-ups by email, customer portal, and telephone may be required. Research and process customer deductions to determine whether each is authorized. This may require coordinating with internal departments and customers and reviewing supporting documentation stored in the cloud. Charge back all unauthorized deductions by email or through the customer’s portal. Serve as a point of contact for accounts receivable inquiries and provide an appropriate and timely response to each inquiry. A response may require researching customer accounts, coordinating with internal departments, contacting the customer, and reviewing supporting documentation stored in the cloud. Proactively identify recurring issues that cause delayed payments or unauthorized deductions and collaborate with internal departments and/or plants to resolve the root causes and prevent recurrence. Collection Specialists are cross-trained across the Accounts Receivable department to provide coverage for cash applications, invoicing, processing credits, price letters, and broker/rebate processing. Each of these functions is supported by two to three cross-trained team members. Perform other duties as assigned by the Accounts Receivable Manager. Minimum Requirements Associate degree in accounting or arelated field required, bachelor's degree preferred Minimum 2 years of experience in Accounts Receivable Working knowledge of accounting principles and practices. Working knowledge of Microsoft applications. Strong written and verbal communication skills. Excellent attention to detail. Ability to manage multiple priorities simultaneously. Prior collections experience is required. Ability to perform in a high-volume work environment. Ability to adapt to change.Knowledge of Microsoft Teams and SharePoint is preferred. Benefits At AJM, our comprehensive “Cafeteria Benefits Plan” and “Flexible Spending Arrangement” (FSA), truly sets us apart from the competition. Under the cafeteria plan you’ll receive a comprehensive package of company paid medical, dental, optical, life and disability insurance coverage. Summary of Benefits Medical Insurance (BCBS) Optical Insurance Life Insurance Short & Long-Term Disability Insurance Cafeteria Benefits Plan Flexible Spending Agreement Health Savings Account Child & Dependent Care Savings Account 401 K Retirement Plan (with Safe Harbor Company Match) Tuition Assistance Employee Assistance/Wellness Program Paid Vacations Paid Holiday Paid Sick & Personal Time Professional Development Program (AJM University) About Us AJM was originally founded as a distributor of commercial paper, plastic and foil packaging products and related cleaning, janitorial and order processing supplies and equipment by three (3) Detroit area brothers operating out of a small warehouse in Detroit’s Eastern Market. In 1957 they built and moved into slightly larger quarters on Detroit’s southwest side, where, for the very first time, they began manufacturing their own products. Over the ensuing decades, AJM gradually evolved from its broadline distributor beginnings into a major paper products manufacturer, today employing nearly 3,000 people and operating eight (8) manufacturing and five (5) warehouse/distribution facilities strategically located throughout the United States. Some things have undoubtedly changed since AJM was founded, but the company’s commitment to its customers and employees, alike, has not wavered and is deeply embedded in its DNA. So, too, is the founding brothers’ entrepreneurial spirit, “can do” attitude and singular focus on the value proposition that has fueled the company’s success from the very beginning. We’re still family owned and operated, still manufacturing our products in the good old USA and still providing our customers with the same reliable service and quality products they’ve come to expect from AJM for more than 75 years now. At AJM, we realize we will only go as far as our employees can take us and, for that reason, we invest millions of dollars every year on both classroom and on-the-job training to develop our employees’ skills and promote a culture of learning and continuous improvement. There are no barriers to impede your progress here and no ceilings to halt your advance. You’ll control your own destiny, and we will help you reach your full potential with both in-house development programs and tuition reimbursement for undergraduate and graduate level college studies. Join our team and see where your AJM journey takes you! AJM Packaging Corporation is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, national origin or other legally protected status Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr AJM Packaging