Supervisor, Patient Accounts

Job Description

Job Description

Join a well-established healthcare system in a leadership role to support and oversee daily billing and third-party collections operations within the Revenue Cycle. This exempt position is responsible for staff performance, compliance, process improvement, and financial outcomes within Patient Accounts.

• Supervise daily billing, collections, and follow-up activities for third-party payers.
• Act as an escalation point for complex billing, reimbursement, and vendor issues.
• Analyze productivity, A/R, and quality metrics to identify trends and drive improvement.
• Support staff development, training, and performance management.
• Ensure compliance with payer contracts, billing regulations, and financial assistance policies.

• Oversee accurate, timely, and compliant billing and follow-up of accounts.
• Compile and analyze weekly productivity and quality reports; communicate trends to leadership.
• Lead and participate in payer meetings to resolve reimbursement and billing issues.
• Assist with performance discussions, evaluations, and staff counseling.
• Recruit, onboard, and train new team members; maintain training materials and competencies.
• Monitor and manage performance of outside collection agencies and vendor partners.
• Review trial balance, pre-collection, and Medicare credit balance reports.
• Stay current on billing, reimbursement, and regulatory changes.
• Participate in special projects and departmental goal-setting initiatives.

• High School Diploma or GED required.
• Associate’s degree in Business, Healthcare Administration, or Accounting preferred.
• Minimum 3 years of patient accounts/hospital billing experience.
• Strong knowledge of hospital billing, insurance reimbursement, and third-party payers.
• Prior supervisory or lead experience strongly preferred.
• Ability to analyze data, manage multiple priorities, and communicate effectively.
• HBI (Healthcare Business Insights) certification required during onboarding.

• Stable revenue cycle leadership opportunity within a hospital-based system.
• Hands-on impact on operations, staff performance, and financial outcomes.
• Exposure to payer negotiations and high-level billing strategy.
• Strong resume-building role with growth potential in Revenue Cycle leadership.
• Collaborative environment with engaged management support.