Front Desk Staff

Position Information Position Title: Front Desk Staff Academic Year: 2026-2027 UIW Mission University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good. Position Summary The Front Desk Associate (Student Position) provides a welcoming and safe environment for all patrons of sports and wellness facilities, through high-level customer service. The Front Desk Associate reports to the Assistant Director of Sports and Wellness. This applicant pool will remain online for the 2025-2026 academic year and will be used to hire interested students as needed. This is a student position open to current UIW students who may be hired through the Federal Work-Study Program. Essential Functions Front Desk staff are responsible for maintaining a secured facility via swiping in all students, faculty, staff and community members into the building. Front desk staff members perform membership sales, registrations, equipment rentals, and check-outs at the Wellness Center, Natatorium, and Fencing Center. Enthusiastically greets each patron promptly and professionally to create a friendly positive entrance and departure to and from the facility. Answers phone in a professional and courteous manner and uses proper phone greeting techniques and good customer service. Provide assistance to patrons’ requests along with inquiries about facility operations, programming and policies. Provide exceptional customer service. Perform other duties as assigned. Qualifications Knowledge, Skills and Abilities Skills in the use of computer and office equipment. Ability to follow instructions and enforce facility and University policies and rules. Excellent verbal, written and technical communication skills. Excellent human relations and communications skills. Dependable and responsible. Ability to work collaboratively with students, faculty, staff and community members. Outstanding ability to work with professionalism and confidentiality. Team player and the ability to multi‑task. Ability to work effectively with individuals from diverse communities and cultures. Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA. Required Education Current full‑time student at the University of the Incarnate Word Required Work Experience None. Preferred Qualifications Working knowledge of fitness facilities, equipment, and tools. One or more years of work experience in the fitness and wellness industry. One or more years of work in customer service industry. Current CPR and First Aid Certification. Required Certifications, Licenses or Registrations None. Open Date / Close Date Open Date: 05/01/2026 Open Until Filled: Yes Required Documents Resume Student Class Schedule Optional Documents Cover Letter/Letter of Application Other Document Supplemental Questions Required fields are indicated with an asterisk (*). Yes, I am a doctoral student Yes, I am a graduate student Yes, I am a senior Yes, I am a junior Yes, I am a sophomore Yes, I am a freshman No, I am not a UIW student * Are you eligible for Financial Aid and approved to participate in the Federal Work Study program? yes no I don't know Equal Opportunity Employer UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy). #J-18808-Ljbffr