Academic Scheduling Coordinator

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU! Location (Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Department Information Department Specific Tasks And Responsibilities Assist with the review of course curriculum proposals to ensure updated information matches the University's catalog and ensure the accurate implementation of curricular changes in the student information system for academic courses. Coordinate and manage the development of the University's academic course schedule each term, including processing unassigned course sections and resolving booking conflicts. Oversees and support all phases of the academic course scheduling process. Assist with the Course Attribute Dashboard and manage the addition of course attributes in the student information system. Respond promptly to assigned call tickets, emails, and phone inquiries, ensuring timely resolution of issues. DEPARTMENT SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES*: Strong analytical skills with the ability to interpret and evaluate data effectively. Knowledge of the Family Educational Rights and Privacy Act (FERPA) and a commitment to following its guidelines and procedures. Proven ability to thrive and perform efficiently in a fast-paced and dynamic work environment. Job Summary Provides training assistance and guidance to the academic scheduling community, including department schedulers, Department Chairs and College Deans campus-wide with all aspects of the academic schedule of classes and optimization of course additions, cancellations, and adjustments in BANNER and the Event Management System. Provides systems training and support to new academic schedulers on all aspects of course scheduling. Serves as the primary scheduling coordinator for the USG Affiliates, specifically related to eCore, FinTech Academy, USG Goes Global, European Union and the Georgia Film Academy. Responsible for overseeing the processes of daily schedule edits each term. Serves as liaison to the Director of Institutional Effectiveness and QEP in reference to the Course Attribute Dashboard. Responsible for testing of all technology processes during upgrades and implementation. Works together with the USG regarding technology process improvements, implementations, testing and upgrades of technology and services Responsibilities KEY RESPONSIBILITIES: Demonstrates a comprehensive understanding and knowledge of registrar related functions at the institutional and University System of Georgia levels Review and approve/deny Special Topics course requests through Curriculog platform Provides systems training and support to new academic schedulers, Department Chairs or Deans in the development and production of the academic schedule of classes on all aspects of course scheduling Maintain schedule of classes training manual Provide approved scheduling course meeting pattern and grids Directly and independently work with the scheduling community in the development and modification of course and section scheduling resources Provides accurate and timely responses to department inquiries via phone, MS Teams, email, and in-person, assists with customer service at the front desk, as needed Understands and maintains accurate knowledge of academic schedule related functions including but not limited to creation and adjustment of course schedules Reviews and analyzes daily SAS schedule editing reports to identify, adjust and resolve schedule discrepancies Review and maintain section attributes and restrictions, cross-listed course sections, credit and billing hours and instructor percentages Serves as the primary scheduling coordinator for USG Affiliates: eCore, Fintech Academy, USG Goes Global, European Union and the Georgia Film Academy At the request of the USG: Create, modify/cancel course schedule sections, apply all course restrictions/attributes, run INGRESS extract process, modify course section seat balancer, withdraw eMajor student requests and reinstate approved requests from the USG each term. Serve as liaison to the Director of Institutional Effectiveness and the QEP At the request of the Director of Institutional Effectiveness and the QEP, review, make edits and enter approved requests into the Course Attribute Dashboard (CAD) Work together with the Cross Registration Coordinator Create, modify, or cancel Cross Registration courses each term as needed Reviews and audits completed work to ensure accuracy and compliance Assists with ad hoc projects and ADC end-of-term processing report clean-up Participates in annual trainings and professional development to keep abreast of new information and program changes Responsible for testing of software upgrades, modifications, and changes (in systems such as Banner, Degree Works, and OnBase) and other technology within the Office of the Registrar Work closely with the Assistant Registrar to research, review, train, and test new academic scheduling software for future scheduling processes Review and process incoming requests through new scheduling platform Responsible for assisting the USG with new software implementation, including testing of the new software to ensure it is meeting the intended outcomes Perform related duties as assigned Assists with all graduation ceremonies Required Qualifications Educational Requirements Bachelor's degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experience Required Experience Three (3) years relevant experience at an institution of higher education or relevant experience Preferred Qualifications Preferred Educational Qualifications An advanced degree from an accredited institution of higher education in a related field Preferred Experience Previous experience working in an Office of the Registrar at an institution of higher education Proposed Salary The budgeted salary range for this role is $43,000-$47,000 annually. Offers are based on relevant experience. Comprehensive benefits include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and more! Abilities Knowledge, Skills, & Abilities Ability to understand, interpret, and synthesize information from students/parents to effectively counsel Ability to maintain confidentiality and diffuse difficult and emotional situations Able to handle multiple tasks or projects at one time while meeting assigned deadlines KNOWLEDGE Knowledge of Banner (Ellucian) and Degree Works or similar student information systems Knowledge of KSU rules and regulations, as they pertain to the Office of the Registrar Knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA) Skills Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, Ellucian Banner and Degree Works) Strong attention to detail and follow-up skills Strong customer service skills and phone and e-mail etiquette USG Core Values The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at #J-18808-Ljbffr