OTC Coordinator

Job Description

Job Description

POSITION SUMMARY 

The Over the Counter (OTC) Coordinator is responsible for managing the end-to-end coordination of OTC product fulfillment, fleet routing, and inventory logistics. This role plays a critical part in ensuring accurate, timely deliveries and quality assurance of members and medical center orders. The OTC Coordinator also oversees kiosk operations, manages returns and inquiries, and supports continuous process improvement within the fulfillment department.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Coordinate and oversee fleet routing and daily delivery planning to ensure efficient and timely order distribution.
• Fulfill and process all OTC orders, including scanning and labeling of packages to meet quality and compliance standards.
• Manage and process all product returns and customer inquiries, ensuring timely resolutions and excellent service.
• Responsible for fulfilling bulk orders for medical centers in an organized and timely manner.
• Set up and maintain OTC kiosks across various locations, performing monthly checks to ensure functionality and inventory levels.
• Continue to assist with warehouse functions such as shipping and receiving, unloading trucks, and performing inventory counts as needed.
• Maintain a clean, organized work environment and ensure proper labeling and storage of all inventories.
• Support cross-functional communication with customer service, logistics, and other departments to streamline OTC fulfillment operations.

QUALIFICATIONS & EDUCATION

• High school diploma or equivalent GED.  
• Good computer skills, math skills and comprehension of written procedures.  
• Good command of the English language for safety reasons, to read instructions, write product labels and communicate with peers.  
• Must be fluent in Spanish 
• Previous warehouse, shipping or inventory experience preferred.  
• Highly detail oriented and able to maintain high levels of accuracy in all tasks.  
• Ability to prioritize and work with a sense of urgency.  
• Must be able to work a flexible schedule including weekends if business needs arise.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.
• Fast-paced office environment.
• Highly regulated environment.
• Interacts with patients, family members, staff, visitors, government agencies, etc, under a variety conditions and circumstances.

This work requires the following physical activities: climbing, bending, stooping, kneeling, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity.  The work is performed indoors.  Sits, stands, bends, lifts, and moves intermittently during working hours. May be sitting for a prolonged period.

The work schedule is approximate, and hours/days may change based on company needs. All full-time employees are required to complete forty (40) hours per week as scheduled, including weekends and holidays as needed. May require some OT during varying seasons of the year.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Ability to regularly lift, carry, and/or move up to 50 pounds unassisted; frequently lift and/or move up to 60-70 pounds.

• Ability to reach with hands and arms, bend, stoop, climb, and balance while performing tasks such as picking orders.
• Adhere to all safety practices and regulations.
• Must be able to work in a fast-paced environment.

PERFOMANCE MEASUREMENTS 

• Duties accomplished at the end of the day/month. 
• Attendance/punctuality.  
• Compliance with Company regulations. 
• Safety and Security. 
• Quality of work. 

This Job Description may be modified at any time at the discretion of the employer as business operations may deem necessary. This does not constitute an employment agreement and may not include all duties.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.  The incumbent must be able to work in a fast-paced environment with a demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.