Community Manager

Job Description

Job Description

Office Villas is an amenity rich shared workspace environment specifically designed to serve business professionals and entrepreneurs. We are located in the prosperous and diverse community of Great Neck, Long Island. Office Villas is home to a diverse mix of more than 250 community members representing a broad range of industry sectors. The space is divided between private offices, open space work areas and open space common areas. Office Villas has conference rooms, phones booths, a lounge, in addition to several other amenities to serve the greater Great Neck community.

The Role:
The Community Manager will be responsible for managing the daily needs of a workspace community while building relationships with members to enhance their experience within the Office Villas community. Duties include (but not limited to):

• Reaching out to and engaging leads
• Maintaining in-depth knowledge about memberships and demonstrating how they offer solutions for potential members
• Utilize effective sales techniques and strategies to successfully rent offices and meet or exceed sales quotas.
• Upselling services including dedicated desks, virtual offices, and parking permits.
• Maintain accurate and detailed records of lead interactions, sales activities, and progress in our CRM system.
• Helping support the concierge function and contributing to the quality of our front desk experience.
• Business development and community engagement, including tasks like planning member events.
• Developing relationships with members.
• Responding to member requests efficiently and personally – you will be given the tools and knowledge to answer just about any request that comes your way.
• Ensuring that regular systems are operating smoothly and assisting when necessary.
• Assisting members in the onboarding and offboarding process.
• Engaging with and conducting tours with prospective members.
• Receiving and distributing members’ mail and packages.
• Providing for the needs of the community members, responding to members’ requests efficiently
• Liaising with maintenance and cleaning crew to ensure the cleanliness of the building.
• Stocking and maintaining supply areas throughout Office Villas

The Person:
The ideal person will have an outgoing, confident demeanor and will enjoy working in a fast-paced entrepreneurial environment. Key attributes include:

• Personable and outgoing with a natural ability to upsell.
• Practices empathy in abundance.

• A team player with capacity to foster and maintain positive working relationships with stakeholders, including members, vendors, and team members.
• Excellent organizational and time management skills.
• Ability to take initiative, use good judgment, and demonstrate a strong sense of urgency with a keen attention to detail when carrying multiple projects through to completion.
• An innovator who brings a fresh perspective and new ideas to everything.

Requirements:

• Able to communicate professionally, both verbally and in writing.
• Able to drive company growth by generating leads, completing tours, and selling memberships.
• Proficient with Microsoft Office Suite and Google Workspace
• Self-motivated with a desire to learn new things.
• Proven customer service skills.
• Bachelor’s degree or equivalent experience.
• Minimum 12-18 months work experience.
• Available 40 hours per week between 9am - 5:30pm Monday-Thursday and 9am-3pm on Fridays.

Compensation:

• Base salary: $70,000 - 100,000
• Potential performance-based annual bonuses
• 9 days Personal Days
• 5 Sick Days
• 6 Paid National Holidays
• Paid Jewish holidays

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