Sales & Service Manager

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Sales & Service Manager
Full-Time | On-Site

Position Overview
We are seeking a motivated, organized, and relationship-driven Sales & Service Manager to lead both customer acquisition and ongoing service operations. This role combines outside sales, account management, and service route oversight. The ideal candidate thrives in a fast-paced environment, builds strong customer relationships, and ensures our service delivery is consistent, accurate, and exceeds expectations.

Key Responsibilities

Sales & Business Development

• Prospect and develop new business through cold calls, site visits, networking, and referrals.
• Conduct needs assessments and present tailored product/service solutions.
• Prepare proposals, quotes, and contract agreements.
• Meet or exceed monthly and quarterly sales goals.
• Maintain an active sales pipeline using CRM tools and follow-up systems.

Customer Relationship Management

• Serve as the primary point of contact for key accounts.
• Conduct regular account reviews, audits, and customer satisfaction visits.
• Resolve service issues quickly and effectively.
• Identify upsell, cross-sell, and expansion opportunities.
• Build long-term relationships based on trust, value, and consistent service.

Service & Operations Management

• Oversee daily service routes, schedules, and driver/technician performance.
• Ensure accurate product pickup, delivery, inventory rotation, and order completion.
• Monitor route metrics: on-time delivery, product levels, quality standards, and safety compliance.
• Train, coach, and support service personnel in customer service and operational best practices.
• Coordinate with warehouse, inventory, and administrative teams to ensure smooth operations.

Team Leadership

• Support hiring, onboarding, training, and performance evaluations for service staff.
• Lead by example in professionalism, communication, and work ethic.
• Provide coaching and ride-alongs with service reps when needed.

Qualifications

• 5+ years of experience in outside sales, route/service management, or a similar customer-facing role.
• Strong communication and presentation skills.
• Ability to solve problems quickly and professionally.
• Comfortable with physical work when needed (assisting with product handling, audits, etc.).
• Valid driver’s license with a clean driving record.
• CRM experience preferred.

Key Traits for Success

• Competitive, self-motivated, and goal-driven.
• Excellent relationship builder.
• Highly organized with strong attention to detail.
• Hands-on leader who isn’t afraid to pitch in.
• Positive attitude and team-focused mindset.

Compensation & Benefits

• Base salary + commission or performance bonus
• Company vehicle or allowance
• Health, dental, vision
• Paid time off
• Retirement plan options
• Company phone/tablet, uniforms, etc.