Sales & Service Manager
Porters Industrial
Job Description
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company car
- Company parties
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Parental leave
- Training & development
- Vision insurance
Full-Time | On-Site Position Overview
We are seeking a motivated, organized, and relationship-driven Sales & Service Manager to lead both customer acquisition and ongoing service operations. This role combines outside sales, account management, and service route oversight. The ideal candidate thrives in a fast-paced environment, builds strong customer relationships, and ensures our service delivery is consistent, accurate, and exceeds expectations. Key Responsibilities Sales & Business Development
- Prospect and develop new business through cold calls, site visits, networking, and referrals.
- Conduct needs assessments and present tailored product/service solutions.
- Prepare proposals, quotes, and contract agreements.
- Meet or exceed monthly and quarterly sales goals.
- Maintain an active sales pipeline using CRM tools and follow-up systems.
- Serve as the primary point of contact for key accounts.
- Conduct regular account reviews, audits, and customer satisfaction visits.
- Resolve service issues quickly and effectively.
- Identify upsell, cross-sell, and expansion opportunities.
- Build long-term relationships based on trust, value, and consistent service.
- Oversee daily service routes, schedules, and driver/technician performance.
- Ensure accurate product pickup, delivery, inventory rotation, and order completion.
- Monitor route metrics: on-time delivery, product levels, quality standards, and safety compliance.
- Train, coach, and support service personnel in customer service and operational best practices.
- Coordinate with warehouse, inventory, and administrative teams to ensure smooth operations.
- Support hiring, onboarding, training, and performance evaluations for service staff.
- Lead by example in professionalism, communication, and work ethic.
- Provide coaching and ride-alongs with service reps when needed.
- 5+ years of experience in outside sales, route/service management, or a similar customer-facing role.
- Strong communication and presentation skills.
- Ability to solve problems quickly and professionally.
- Comfortable with physical work when needed (assisting with product handling, audits, etc.).
- Valid driver’s license with a clean driving record.
- CRM experience preferred.
- Competitive, self-motivated, and goal-driven.
- Excellent relationship builder.
- Highly organized with strong attention to detail.
- Hands-on leader who isn’t afraid to pitch in.
- Positive attitude and team-focused mindset.
- Base salary + commission or performance bonus
- Company vehicle or allowance
- Health, dental, vision
- Paid time off
- Retirement plan options
- Company phone/tablet, uniforms, etc.
Vacancy posted 6 days ago
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