Counter Sales & Conversion Specialist

Job Description

Job Description

About M&D

For the past 80+ years, M&D  has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.

Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.

Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D . WE FUEL UPTIME .

Position Summary 

The Counter Sales & Conversion Specialist supports company growth by managing sales opportunities, assisting walk-in customers, processing orders and estimates, and maintaining excellent customer relationships. This role requires a strong attention to detail, excellent communication skills, and a proactive attitude to help grow sales and improve customer satisfaction. Training and advancement opportunities are available within our sales team.

Essential Duties and Responsibilities

Counter Sales Functions:

• Assist walk-in customers in product sales and will-call order pickups

• Release pending orders and follow up with customers to confirm needs

• Look up parts and provide pricing and availability quotes

• Maintain inventory displays

• Handle overflow phone calls to enhance customer service

• Support retention of key accounts and perform other duties as assigned

Conversion Specialist Functions:

• Follow up on open estimates and convert them into sales opportunities

• Confirm and process customer quotes and orders

• Make outbound calls to prospective leads

• Use internal databases to look up parts, check availability, and suggest products/services

• Maintain accurate, up-to-date customer records and follow the company’s sales processes

• Monitor and report lost sales to management

• Adhere to company policies and deliver excellent customer service

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or equivalent

• Proficiency in Microsoft Office and familiarity with order management systems
• Bilingual a plus – Spanish and English

• Strong verbal and written communication skills

• Basic math and typing skills
• Successful completion of pre-employment background and drug screening

• Fosters good coworker citizenship and contributes to a positive work environment

Key Competencies:

• Excellent customer service skills
• Persuasive, competitive and goal-driven
• Adaptable and handles pressure with resilience
• Eager to learn and grow

Physical Demands and Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

• Retail and office environment 
• Warehouse environment that can include exposure to loud noises, dirt, and dust
• Prolonged periods sitting at a desk, working on a computer and telephone
• Prolonged periods of standing
• Ability to repeat motions 
• Ability to sit, stand, kneel, or bend
• Ability to reach at, above, or below shoulder level.
• Ability to lift and carry up to 15 lbs regularly, with occasionally lifting and carrying up to 50 lbs

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. 

M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.