Sales Support

Sales Support Administrator

Provides administrative and logistical support to the sales team. Duties may include order processing/entry, record keeping, and response to customer/dealer inquiries. Generates reports on sales targets related to corporate level programs and promotions, activity, and other related metrics. Trains and supports the sales team on systems, processes, and procedures. Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Receive, review, and process orders (standard and promotional).
• Check inventory records and pricing for order fulfillment prior to order entry.
• Enter and confirm orders using a double-check system.
• Maintain transactional data related to sales order processing in the Customer Relationship Management (CE/CRM) and/or D365/F&SC system.
• Assist sales in review of documents including but not limited to:
• Application for new accounts.
• Discount request forms.
• Credit applications.
• Return Merchandise Authorization (RMA) requests.
• Credit memos.
• Occasional travel may be required, including weekends.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and within specified time limits. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Associate's Degree from two-year college or technical school; and/or one (1) to two (2) years related experience and/or training in order entry, sales administrative support and/or advance customer service; or equivalent combination of education and experience.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to utilize CRM and ERP systems to generate reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, and end-user customers.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: Proficient on Company-provided hardware and software. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the associate is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The associate is occasionally required to lift and/or move up to 25 pounds and may be required to carry the weight for short distances. The vision requirements include: close vision, distance vision, and ability to adjust focus.