Dispensary Associate

About the Role: Dispensary Associate The Dispensary Associate is responsible for interacting with, educating, and advising customers face‑to‑face and by phone, record‑keeping, assisting with inventory and cash management and interacting with local service providers. The Dispensary Associate will be cross‑trained in all order fulfillment activities which include preparing orders, entering product information, calling customers with product requests, checking ID’s and admitting customers. Excellent work environment with a full benefit package offered including medical, dental, vision, 401(k) plan, pet insurance, life insurance, short‑ and long‑term disability insurance, paid time off, holidays, and other paid leaves of absence. How You’ll Make a Difference Provide excellent customer service to all customers and communicate in a positive and friendly manner in person and on the phone. Accurately process all point‑of‑sale transactions and verify order accuracy. Resolve customer inquiries with professionalism while diffusing stressful situations. Partner with a member of management for assistance as needed to ensure high standard of customer service. Perform end‑of‑day closing procedures in POS system and investigate any variances at the end of shift. Report any variances to closing manager to ensure effective communication and resolution. Comply with standard operating procedures and State regulations as well as adhering to patient confidentiality and Company policies and procedures. Maintain a clean and organized working environment and assist team in sanitizing work area and tools (phone, keyboard, etc.). Other duties as assigned. Requirements Skills to be Successful Proficient verbal and written communication skills, including ability to effectively communicate with customers and colleagues. Dependable team player with great work ethic and ability to work 2–3 Saturdays per month. Experience in a fast‑paced customer service role preferred. Medical Marijuana knowledge a plus. Computers and Technology Proficient in Microsoft Word, Excel, PowerPoint and Outlook. Ability to learn, navigate and accurately utilize the company’s Point of Sale and Patient data management software systems. Perks & Benefits Full suite of medical, dental, and vision insurance. Paid parental leave. 401(k). Paid Time Off. Short Term and Long-Term Disability. Employee Assistance Program. Employee life insurance and supplemental life. Spouse and child life and ADD&D. Pet insurance. FSA and HSA available (based on eligibility). Schedule Night and weekend availability. Subject to change as business needs. Work Environment And Physical Demands Must be able to work quickly but efficiently, while maintaining the integrity of the product. Light to moderate lifting of up to 50 lbs; heavier weights with assistance. Must be able to stand for prolonged periods of time. Must adhere to facility general hygiene requirements. Capacity to stay focused on the task at hand. Disclaimer This job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of employees assigned to this job. E-Verify Participation Notice This Employer participates in E-Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. Code of Conduct All employees are expected to represent the values and maintain the standards contained in the Code of Conduct. Equal Opportunity Employer Greenleaf Apothecaries is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. #J-18808-Ljbffr