Assistant Banquet Manager

Assistant Banquet Manager

The Assistant Banquet Manager at Hyatt Regency O'Hare Chicago is responsible for assisting in directing and motivating the Banquet team while personally providing high quality service to guests based on requirements and standards. Furthermore, this role monitors and controls financial and administrative responsibilities including asset protection, clear communications, having ownership in the success of the event, identify training opportunities, and plans a strategy to accomplish goals.

Duties and Expectations:

• Maintain and apply knowledge of all laws, as they relate to an event.
• Understand the impact of Banquet operations on the overall hotel success.
• Adhere to and reinforce all standards, policies, and procedures.
• Ensure established sanitation levels are maintained.
• Manage departmental inventory and maintain equipment.
• Use banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
• Schedule banquet service staff to forecast and service standards, while maximizing profits.
• Set goals and delegate tasks to improve departmental performance.
• Conduct monthly department meetings with the Banquet team.
• Set a positive example for guest relations.
• Interact with guests to obtain feedback on product quality and service levels.
• Respond to and handle guest problems and complaints.
• Empower team members to provide excellent customer service.
• Ensure team members understand expectations and parameters.
• Reviews comment cards and guest satisfaction results with team members.
• Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures.
• Review quarterly Meeting Planner Survey results and participate in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• Lead and participate in all pertinent meetings.

Success Metrics:

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Qualifications & Requirements:

• Education: High school degree (or equivalency) with Hotel/College training preferred
• Work Experience: Experience in F&B required, experience in a hospitality environment a plus.
• Must have a positive attitude and willingness to learn.
• Ability to follow instructions, assigned tasks, and meet deadlines.
• Always provide friendly service with a smile to guests.
• Flexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel.
• Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate manager. Never work while clocked out.
• Must clock in/out for breaks at the designated time on your schedule.
• Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Physical Working Demands & Working Environment:

• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Lifting: Carrying certain laundry supplies, linens and other items.

Language and Reasoning Skills: To perform the duties of this job, an individual must be able to:

• Read, write, understand and communicate with others effectively using the English language.
• Read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
• Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, conforming to all rules of punctuation, grammar, diction, and style.
• Ability to speak effectively in English before groups such as customers or employees.
• Read and interpret business records and statistical reports in English.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.

This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Our Company:

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company 's 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.

What we offer/What's in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members