Patient Service Representative

Job Description

Insight Global is seeking a Patient Service Representative (PSR) to support a mission-driven healthcare organization that serves individuals and families affected by bleeding disorders. This individual will be the first point of contact for patients and visitors, providing excellent customer service while supporting a multidisciplinary care team.

The PSR will be responsible for front desk operations, patient scheduling, check-in/check-out processes, phone support, data entry, and coordinating patient care needs. The ideal candidate is organized, self-motivated, resourceful, and able to work independently while maintaining patient confidentiality and compliance with HIPAA regulations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

High school diploma or equivalent

Minimum 3 years of experience in a healthcare clinic setting

At least 1 year of hands-on EPIC scheduling experience

Experience working in a front desk, reception, or patient-facing administrative role

Strong customer service and communication skills

Ability to work independently and manage multiple priorities

Knowledge of standard office procedures and administrative practices

Proficiency with computers and data entry

Strong organizational and problem-solving skills

Understanding of HIPAA regulations and patient confidentiality requirements

Ability to work effectively within a team environment EPIC reporting experience

Experience coordinating patient transportation or interpreter services

Previous experience supporting specialty healthcare clinics

Experience assisting with patient events, community outreach, or educational programs

Familiarity with healthcare scheduling workflows and care coordination processes

Experience supporting multidisciplinary medical teams