Field Service Technician 5

Job Description

Job Description

We are looking for an experienced Field Service Technician 5 to provide advanced on-site support for computer systems, hardware, and peripheral equipment. This long-term contract position is ideal for an experienced, detail-oriented individual who can resolve complex technical issues, support end users with a high level of customer care, and guide less experienced technicians when needed. The role requires sound judgment, strong troubleshooting ability, and a practical understanding of hardware, software, account access, and device performance in a field service environment.

Responsibilities:
• Diagnose technical issues affecting desktops, laptops, peripherals, and related equipment, then complete repairs efficiently in the field.
• Perform preventive maintenance, system checks, and component replacements to keep hardware and software operating reliably.
• Update, install, or remove system components and applications as needed to support business and user requirements.
• Manage user access support by maintaining account details, permissions, security settings, and group assignments.
• Investigate recurring product or device failures, identify root causes, and implement effective corrective actions.
• Coordinate parts ordering and replacement activities to minimize downtime and restore equipment quickly.
• Provide clear guidance and hands-on support to end users while delivering a high-quality customer service experience.
• Share technical knowledge with team members and help direct work activities when leadership support is needed.
• Assess customer needs and recommend appropriate products or service solutions based on operational requirements.• 10+ years of experience supporting, repairing, and maintaining computer systems, hardware, and peripheral devices.
• Associate degree in information technology, computer systems, or a related field preferred, or equivalent practical experience.
• Strong troubleshooting and analytical skills with the ability to resolve complex technical problems independently.
• Excellent communication and customer service skills, with the ability to support users in a clear and detail-focused manner.
• Demonstrated knowledge of hardware support, software maintenance, system upgrades, and user account administration.
• Working understanding of security permissions, access controls, and system group management.
• Proven ability to exercise sound judgment, show initiative, and provide leadership in field service operations.