Mitigation Project Manager

Role and Responsibilities   Summary:  Responsible for the management of a variety of property damage claims including fire, water, wind, and collision by performing the following duties. Candidates must possess excellent customer relation and communication skills as they will be required to interact with individuals suffering from the traumatic experiences brought on by catastrophic events such as a house fire or water line break in the property. Candidate should be self—motivated and able to sell services in a fast-paced decision environment.

Duties and Responsibilities  include the following. Other duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Completes site inspections on all project assignments as well as gathers and inputs data compiled during field inspections in order to prepare accurate, timely field documentation.
• Works directly with project payees such as property owners and insurers to address and resolve time sensitive property damage.
• Shows compassion with property owners, tenants, and project payees when dealing with their loss and provides regular project status updates to clients, stakeholders, and internal project teams.
• Conducts risk assessments and analyses to identify potential environmental hazards and their potential impacts.
• Monitors and documents project progress to ensure that projects are on track with stated goals
• Maintains accurate logging of all relevant communication pertaining to each job file and ensures compliance with all third-party provider performance standards.
• Demonstrates the ability to be detail oriented and the ability to manage a large amount of information with multiple, time sensitive tasks.
• Demonstrates proficiencies in problem solving, knowledge of general construction, and a command of property damage mitigation and restoration means and methods.
• Creates summaries of services for assigned projects using a combination of field documentation, photos, moisture data and site visits. 
• Rotates through an on-call schedule taking leadership when called out to emergency situations- required to work after hours and weekends, episodically.
• Performs other tasks as assigned.
• Takes instruction from assigned manager and communicates with them on a regular basis.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professionalism
• Empathy skills
• Detail orientation skills
• Oral and written communication
• Time management
• Commitment to Customer Service
• Working knowledge of siding, home building, and hand tools.
• Ability to troubleshoot machinery, product and installation problems.
• Possess good organization and verbal communication skills.
• Displays strong collaborative ability with peers, subordinates and managers.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, Xactimate, PSA, Matterport, Google OneDrive, Encircle, Moisture Mapper and Microsoft Outlook.

Required Education and Experience

• High School degree
• 2-4 years’ experience managing a small construction team or related experience
• Mitigation/Remediation experience
• Valid WI Driver’s License

Preferred Education and Experience

• Associates Degree
• 6 years of related industry/ business experience.
• Trades experience
• Industry Certifications (WI DHS Lead Safe Renovator, WI DHS Asbestos Inspector, OSHA, IICRC WRT, IICRC ASD, ICRA, IICRC FSRT, IICRC CDS, IICRC AMRT, NIMS etc.)
• Customer Service experience

Equipment: 

• Computer
• Tablet
• Phone
• Moisture meters
• Thermo-hygrometers
• Thermal Imaging Cameras
• Hand tools

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This job operates mostly on job sites. These sites may be damaged by fire, flooding, wind damage or other structural damage.
• Must be able to move freely over uneven and/or debris ridden sites.
• Reporting and management interaction occur in a professional office setting.
• Lifting will be required on a regular basis.
• Site inspection (post disaster and during/post restoration) will be expected.
• Travel within the region (tri-state area) may be required.
• While performing the duties of this job, the employee is often exposed to wet or humid conditions (non-weather); fumes or airborne particles; and risk of electrical shock.
• The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to

- Walk; sit; use hands; and talk or hear.

- The employee is frequently required to stand.

- The employee will be required to reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and taste or smell.

- The employee must occasionally lift and/or move up to 50 pounds.

- The employee will be required to use power equipment in preserving, restoring or renovating a client site