Guest Service Host (Usher)

Guest Service Host (Usher)

Job Category : Explore St. Louis All Jobs Requisition Number : GUEST001118

• • Posted : August 14, 2025
• Part-Time
• On-site
• St. Louis St. Louis, MO 63101, USA

Job Details

Description

Our ideal candidate will be a highly customer service-oriented team player with a friendly and accommodating personality, plus the demonstrated ability to communicate effectively, thrive in a team setting, and work at a fast pace. Ability to work a flexible schedule to include days/nights, weekends and holidays is necessary. Essential duties include the following:

• Greet each guest in a warm and friendly manner.
• Monitor designated work area before and during scheduled events to ensure cleanliness and certainty that it is presentable to the public.
• Check each ticket thoroughly; noting the date, level, aisle, row, and seat to ensure accuracy.
• Assist guests with locating their seating section.
• Provide guests with clear and accurate information.
• Receive and respond to guest complaints, contacting the supervisor for assistance if necessary. Document any issues on the Incident Report Form , listing any complaints and/or incidents that occur.
• Check on guests if they fall, or if a foreign object lands in their seating section. Be sure to document observations of the area, including any debris, etc.
• Use initiative, maintain visibility in the designated areas, and react to incidents that require GS Ushers' attention. Usher staff cannot lean, slouch, or sit while on duty.
• Maintain a general understanding of the entire facility and location of key areas; including First Aid rooms, Guest Service Centers, restrooms, telephones, family restrooms, ATM machines, etc.
• Work a flexible schedule as necessary to include nights, weekends and holidays.

Qualifications

Skills

Required

Customer Service

Advanced

Behaviors

Required

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Functional Expert

Considered a thought leader on a subject

Preferred

Thought Provoking

Capable of making others think deeply on a subject

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Self-Starter

Inspired to perform without outside help

Education

Required

High School or better.

Experience

Required

1-3 years:

High School diploma or GED with related experience or training is required. Experience in working Usher positions in the event industry is beneficial.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.