Automotive Technical Support Specialist

We are seeking a Technical Service Support professional to join a growing Technical Service team in Anaheim, CA. This role is ideal for candidates with automotive service, dealership, service advisor, or technical support experience who enjoy solving problems and working directly with customers.

You will serve as a key point of contact for dealers and customers, managing technical service cases from intake through resolution while coordinating closely with engineering and internal support teams. This is a great opportunity for someone looking to transition from a dealership environment into a technical support and operations-focused career path.

Key Responsibilities

• Manage technical service cases from initiation through resolution
• Communicate with dealers and customers via phone and email to gather information and provide case updates
• Coordinate with technical service engineers and internal teams to resolve vehicle-related issues
• Accurately document customer interactions, case notes, and resolutions within the CRM system
• Generate reports related to case activity, trends, and service performance
• Monitor open cases and ensure timely follow-up and customer satisfaction
• Process customer service requests and maintain account information
• Identify opportunities to improve service processes and operational efficiency
• Support cross-functional teams in delivering a high-quality customer experience
• Stay current on product updates and industry trends

Required Qualifications

• Experience in automotive service, technical support, customer support, or a related field
• Strong customer service and communication skills
• Experience troubleshooting and resolving technical issues
• Ability to manage multiple priorities in a fast-paced environment
• Experience using CRM, ticketing, or case management systems
• Strong organizational and documentation skills

Preferred Qualifications

• Automotive Service Technician experience
• Service Advisor or Service Writer experience within a dealership environment
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Experience supporting automotive, EV, or vehicle-related products
• Knowledge of computer hardware, software, and networking fundamentals
• Certifications such as CompTIA A+, Network+, or Microsoft certifications

Job Type & Location

This is a Contract to Hire position based out of Anaheim, CA.

The pay range for this position is $34.00 - $38.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Anaheim,CA.

This position is anticipated to close on Sep 26, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.