Technical Service Specialist - SoCal - Automotive Refinish

Technical Service Specialist - SoCal - Automotive Refinish

We are looking for a Technical Service Specialist to join our Automotive Refinish team in Southern California. Come create chemistry with us! Surventis Coatings (formerly BASF Coatings LLC) offers high-quality refinish paint brands and paint-related products to body shops from around the world. Our solutions are approved by the world's leading automotive manufacturers for the repair of their vehicles. We provide collision centers with a vast array of solutions that help drive their business performance and efficiency. At the heart of our business are our people and our trainers who take care of our customers' needs including car painting skills, advanced body shop management solutions, and sophisticated management solutions. As a Technical Service Specialist in Southern California, you will be instrumental in providing customer support to automotive collision repair shop customers as well as distribution partners to grow our market share sustainably. In this role, you will be responsible for the technical success of Surventis' automotive refinish products in the Southern California region. You will maintain high quality customer service standards at some of the largest Body Shop organizations in the market through process development, correct application of products through teaching and hands-on demonstrations, and helping the sales team convert new business.

As a Technical Service Specialist - SoCal - Automotive Refinish, you create chemistry by...

• Providing technical assistance and training to our customer base and prospects to maintain and gain market share in the Southern California market
• Working with your Surventis colleagues in the region to accomplish regional sales objectives by training on our products, demoing new product lines and assisting the team in any customer requests
• Making process improvement recommendations within Body Shops
• Helping end users and/or distribution partners be more proficient in product application, selling and implementing new products and generating a positive experience with Surventis branded products
• Working and staying up to date on any product developments and technology to elevate your professional experience through training and reaching out to marketing, training and internal team members while adding value to our customers
• Communicating findings or any customer related activities to Surventis colleagues using our internal CRM or communication channels

If you have...

• An Associate's or Bachelor's degree (recommended) or High School Diploma (GED)
• At least 5 years of experience of either training or working hands on with Automotive Coatings materials within the automotive market
• The ability to collaborate for achievement while working within a sales team to accomplish goals by training on our products, demoing new product lines and assisting Account Representatives and Business Development Managers
• A strong understanding of body shop workflow enabling you to make process improvement recommendations that can be highly valuable to end users
• The ability to communicate effectively which will help end users and/or distribution partners be more proficient in product application, selling and implementing new products and generating a positive experience with Surventis branded products

Surventis takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. Pay transparency Surventis is committed to pay transparency practices. The competitive Pay Range for this role is $85,000 - $95,000. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law. Equal employment opportunities We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law. Applicants must be currently authorized to work in the United States on a full-time basis.