OCC Console Train Dispatcher, Assistant Train Dispatcher and Train Service Supervisor

Description Title: OCCConsoleTrainDispatcher, AssistantTrainDispatcher and TrainServiceSupervisor Open: June 26, 2026 Close: July 23, 2026 Authority: TA Department: Subways Division/Unit: ServiceDelivery/Operations Control Center Reports to: Superintendent, Control Center, OCC Location: Operations Control Center, Manhattan (Midtown) Hours of Work: Various Responsibilities The Operations Control Center (OCC) is recruiting for experienced and motivated Operating Supervisors in the Department of Subways. Selected candidates will undergo a skills assessment evaluation. The OCC's Console Train Dispatchers (CTD) serve as the operation's frontline incident‑management team. CTDs directly receive incoming information, including emergency communications, from various internal and external sources, analyze it quickly, devise safety‑critical service‑oriented solutions, and direct real‑time decisions to emergency responders for immediate implementation and disposition. CTDs respond to incoming communications (e.g., radio calls) from train crews, field supervision, towers, and external agencies, providing incident management oversight under a Desk Superintendent. During emergencies, CTDs ensure safety of maintenance crews on the roadbed as well as safety and security of customers and employees by directing personnel on emergency procedures and mitigating service interruptions. They also conduct investigations on train delays and prepare reports. CTDs cooperate with OCC-based Service Delivery personnel, field-based Line Superintendents, Train Service Supervisors, Train/Yard Dispatchers, and other Train Service personnel during emergency incidents and supervise delay‑management efforts during unexpected service disruptions. CTDs may also be assigned to a service‑regulation job as needed. As the OCC operates 24 hours/7 days a week, including weekends and holidays, CTDs will be required to work various days and tours determined by service needs. Compensation Assistant Train Dispatcher (Console) : Entry Level: $80,401 + $5,115. 2nd Year: $80,401 + $10,230. 3rd Year: $80,401 + $15,345. 4th Year: $94,357 + $20,460. Train Dispatcher (Console) : Entry Level: $86,328 + $3,617. 2nd Year: $91,642 + $3,617. 3rd Year: $102,268 + $3,617. 4th Year: $107,584 + $7,233. Train Service Supervisor (Console) : Entry Level: $90,128 + $2,478. 2nd Year: $95,680 + $2,478. 3rd Year: $106,786 + $2,478. 4th Year: $112,339 + $2,478. Eligibility All NYCT Assistant Train Dispatchers, Train Dispatchers and Train Service Supervisors are eligible to apply. To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Desired Skills Comprehensive knowledge of NYCT and Service Delivery rules, regulations, policies, and procedures. Ability to work effectively in a fast‑paced, communications‑heavy environment. Ability to manage multiple responsibilities and tasks with superior attention to detail. Familiarity with operations in Sub‑divisions A, B, and C. Strong analytical, critical‑thinking, and decision‑making skills. Excellent verbal and written communication skills. Strong computer skills, including comfort with learning new applications and programs. Strong interpersonal skills, including the ability to provide clear, concise direction during major incidents. Equal Employment Opportunity MTA and its subsidiaries and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members to apply. #J-18808-Ljbffr Metropolitan Transportation Authority (MTA)