Support Specialist - Kensington Campus (Saturday- Wednesday 7:00AM - 3:30PM)

Position Details Role: Support Specialist Reports to: Program Manager Program: 3001-Lancaster Interim Housing Department: Lancaster Location: Kensington Campus - 45244 32nd St West, Lancaster, CA 93536 Setting: 100% Onsite Schedule: Monday - Friday, 7:00am - 3:30pm Status: Full-time/Non-Exempt/Non-Management Openings: 1 Summary A support specialist will act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, laundry schedule, etc. They will respond to clients' needs (in a trauma‑informed care scope) and assist with other tasks given to support the shelter and other staff members. A support specialist's role is vital to the success and support of the client's and the shelter itself. Essential Duties and Responsibilities Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc. Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties. Be visible on the floor at all times and actively engage and welcome clients. Conduct regular, thorough walk‑throughs of the facility. Create a supportive environment to ensure client progress toward stability. Attend relevant staff meetings, trainings and retreats as scheduled. Oversee client cubicle/bed area maintenance in a trauma‑informed manner. Facilitate client engagement activities, such as groups or other activities. Complete incident reports, update shift logs, and document in HMIS; email relevant documents/updates before the end of each shift. Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care. Intervene during crises to actively de‑escalate situations, with client and staff safety in mind, using non‑violent communication skills. Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction. Communicate effectively and in a timely manner with management, peers, and clients. Maintain client confidentiality at all times, while following agency, state, and HIPAA laws. Other duties as assigned. Qualifications High School Diploma or GED or Equivalent. Minimum one (1) year of experience in related work. Possess effective customer service skills and the ability to handle difficult situations. Ability to work independently and think critically. Ability to act in a professional manner regardless of circumstances. Commitment to improving the community through empowerment and dignity. Familiarity with non‑violent crisis intervention. Familiarity with issues faced by the population served. Ability to self‑motivate and appropriately organize and motivate others. Computer literate; able to use a computerized database system for information management. Ability to work as a team member. Able to obtain and maintain Food Handlers, CPR and first aid certification. Demonstrate an ability to take initiative toward continued professional development. Preferred Qualifications Ability to communicate in a language other than English. Work Environment Ability to lift 10 pounds. Ability to work in all types of weather environments. Ability to work with Persons Experiencing Homelessness (PEH). Combination of field and office environment. Will necessitate working in busy and loud environments. Will be exposed to elements such as cold, heat, dust, noise, and odor. May need to bend, stoop, twist, and sit throughout the day. Expected Behaviors of All Staff Act as a role model. Demonstrate a sense of responsibility. Continuously learn and improve. Acknowledge your own areas of improvement. Hear and provide honest, specific, and direct feedback. Create an environment where everyone is welcomed, valued, and respected. Collaborate. Benefits Medical Insurance Vision Insurance Dental Insurance Retirement Planning (403(b)) & Matching Paid Holidays Paid Vacation Days Paid Sick Days Employee Assistance Plans (EAP) TELUS Health Flexible Spending Account (FSA) Basic Life / Accidental Death & Dismemberment (AD&D) Voluntary Short- and Long-Term Disability Voluntary Pet Insurance Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More The People Concern University & Certificates Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws. #J-18808-Ljbffr The People Concern