Business Travel Program Operations Coordinator

We are seeking a Business Travel Program Operations Coordinator to provide day-to-day operational support for the small to medium sized business travel program and assist with the transition and ongoing support of the new platform. This role will support account management workflows, escalation handling, data validation, system maintenance, and operational reporting. The contractor will also serve as backup support for critical program processes and help ensure operational continuity during platform migration and post-launch stabilization activities.

POSITION RESPONSIBILITIES:


• Provide operational support for the small to medium sized business travel program and new platform rollout, including account onboarding, migration validation, application review support, and inbound request management

• Collaborate with cross-functional teams, including sales, hotels, operations, loyalty, and digital product teams, to support program initiatives and issue resolution

• Support account lifecycle management, including administrator updates, company profile maintenance, account troubleshooting, and post-launch application approvals/rejections

• Assist with data compilation, cleansing, reconciliation, and validation efforts related to account migration to the new platform

• Support operational reporting, account monitoring, account reactivation initiatives, and SOP documentation to improve program performance, scalability, and process consistency

• Serve as a primary point of contact for hotel and field seller inquiries, helping triage issues and coordinate timely follow-up actions


EXPERIENCE AND QUALIFICATIONS:


• Background in hospitality, hotel sales, travel industry operations, or customer support preferred

• Hotel transient sales experience strongly preferred

• Minimum 1-3 years of experience in hospitality operations, account support, customer service, or related operational roles

• Strong customer service orientation with the ability to independently manage escalations and operational requests

•Experience working within hospitality systems such as Opera, Envision, CRM, PMS, or related platforms preferred

• Proficiency in Microsoft Excel, including data organization, reconciliation, and basic reporting functions

• Strong attention to detail with a focus on data accuracy and process consistency

• Ability to manage multiple priorities in a fast-paced, cross-functional environment

• Strong interpersonal, written, and verbal communication skills

• Highly organized, self-motivated, and able to ramp quickly with minimal oversight

• Proven problem-solving and analytical skill


PREFERRED SKILLS:


• Experience collaborating with digital product teams or supporting system implementations

•Exposure to digital launches, platform migrations, or project management activities a plus

•Familiarity with business travel programs, account management workflows, or hospitality distribution systems preferred


EDUCATION:


Bachelor's Degree preferred but not required. Degree in Hotel Management, Hospitality, Business, Communications, or a related field preferred.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or View phone number on click.appcast.io.


Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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