Internship- IT Support

Job Description

Job Description

Department: Information Technology Reports To: IT Support Supervisor

Summary : The Summer Intern position offers students and early-career professionals the opportunity to gain practical, hands-on experience in municipal government. Interns will assist with assigned projects, support daily operations, and develop professional skills while working under the guidance of City staff.

The Summer Intern assigned to Information Technology will support daily operations and assist with departmental projects, gaining hands-on experience troubleshooting user issues, diagnosing hardware and software problems, and supporting mobile technology across City departments. The intern will work closely with multiple IT support tiers to identify root causes, implement solutions, and support system performance. This role offers practical exposure to help desk support, mobile device management, and real-world IT problem-solving.

• Provide frontline technical support by assisting users with hardware, software, and system issues; diagnose problems and help implement solutions within scope.
• Support mobile technology operations, including maintenance and troubleshooting of laptops, printers, wireless devices, and in-vehicle systems.
• Support daily operational tasks and administrative functions.
• Conduct basic research, data entry, or reporting as needed
• Provide customer service or internal support, as applicable
• Attend meetings, trainings, or site visits as assigned
• Follow all City policies, procedures, and safety guidelines
• Perform other duties as assigned

Other Duties: This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities may change at any time, with or without notice.

Essential functions, as defined under the Americans with Disabilities Act, may include any of the representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.

Minimum Qualifications:

Education, Training, and Experience Guidelines : High School Diploma or GED Required. Must be at least 18 years of age.

Knowledge, Skills, and Abilities:

• Basic computer skills
• Interest in public service or municipal government
• Positive attitude
• Organizational & prioritization skills
• Communication skills
• Accountability

License and certification requirements: A valid Driver's License is required.

Physical demands and working environments: Interns will work up to 40 hours per week. Schedule may vary based on departmental needs and availability. Work is performed in an office, field, or operational setting, depending on assignment. May include sitting, standing, walking, or light physical activity

Appointment will be conditional upon successful completion of the FBI criminal background fingerprint check in accordance with Criminal Justice Information System (CJIS) standards.

Internship Duration: Temporary, seasonal position (Summer Internship Program) . Start and end dates will be determined by the department and HR.