Management Analyst

Management Analyst

The City of Bend is accepting applications for one (1) regular, full-time Management Analyst in the Water Services Department. This is a salaried, exempt (overtime ineligible) non-represented position. The City may use this job posting to create an eligibility list for future hiring purposes. Please review the entire job posting, including the application requirements at the end.

The Management Analyst provides financial, operational, and program analysis to support effective management of Water Services. This position develops and maintains analytical tools, performance measures, forecasting tools, and reporting processes that help leadership monitor organizational performance, evaluate trends, and make informed decisions. The position also analyzes business processes and recommends practical improvements that strengthen departmental effectiveness and financial sustainability.

Key areas of responsibility include revenue analysis and forecasting, utility rate model maintenance, operational budgeting, and periodic review of financial and accounting activity. The position supports monitoring and reporting related to utility revenue collection, workforce reporting, position control, budget management, and internal controls. Working across multiple teams, the Management Analyst develops performance metrics, identifies trends and risks, evaluates program effectiveness, and provides actionable information to management.

Classification Framework: Management Analyst

Duties

The following duties are a sample of major duties performed in this role and are not intended to be an exhaustive list.

• Monitor utility revenues, customer account trends, and financial performance indicators.
• Maintain and update rate models, forecasting tools, and supporting financial analyses.
• Support operational and personnel budgeting, including position control and workforce-related reporting.
• Evaluate collection program metrics, delinquency trends, and revenue recovery performance and identify opportunities to improve business processes and reporting.
• Conduct periodic reviews of financial and accounting records to support compliance and internal controls.
• Provide analytical and project support for department initiatives.
• Facilitate process improvement efforts and document business processes.

Ideal Candidate

We're looking for someone who enjoys working with data, financial models, and complex information. They can identify trends, build meaningful reports, and translate technical findings into information that supports decision-making. They are comfortable working independently, managing recurring reporting responsibilities, and supporting larger departmental initiatives. Successful candidates are skilled at building and maintaining analytical tools, business processes, and performance reporting systems that help leaders monitor financial, operational, and workforce outcomes.

Candidates who meet the listed minimum qualifications, including an equivalent combination of education and experience will be considered for an interview. Please ensure your application includes information about your education, relevant paid and unpaid work experience, and applicable licenses and certifications.

Minimum Qualifications

• Bachelor's degree (B.A./B.S.) from four-year college or university or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities as outlined in this job description.
• 4 to 5 years' experience in a similar position and/or performing similar tasks
• 2 to 3 years of people management experience

Required Licenses & Certifications

• Valid driver's license or the ability to obtain one by date of hire

Desired (but Not Required) Attributes

• Experience with utility, local government, finance, or public works operations.
• Experience developing forecasts, financial models, or business performance reports.
• Experience with rates, fees, utility billing, or revenue analysis.
• Experience establishing performance measures, dashboards, or management reporting systems.
• Experience supporting personnel budgeting, position control, or workforce analytics.
• Experience evaluating business processes and implementing process improvements.
• Experience reviewing financial transactions or records for accuracy, policy compliance, or internal controls.

What to Know Before Applying

Application Deadline: Applications must be received by Wednesday, October 7, 2026, 12:00 PM (Noon) Pacific Time to be considered for this selection process.

Application Requirements: To be considered for an interview, applicants must complete an online application including the following attachments (failure to include required attachments may result in disqualification):

• Resume

Veterans' Preference: Applicants seeking Veterans' Preference as a qualified veteran or disabled veteran must attach appropriate documentation to their application. For more information click here.

Equity Statement: The City of Bend remains committed to building a workforce that advances diversity and inclusion within our community and all we do. We recognize that not everyone starts from the same place, and that gender, race, ability, sexual orientation, and other identities face different barriers. We welcome applicants from all backgrounds and are dedicated to creating an inclusive, safe, and respectful workplace where employees can thrive without these barriers. A more extended version of the City of Bend's Organizational Equity Statement is available upon request.

Benefits: The City of Bend offers an excellent competitive benefits package for Employees and Dependents for health and dental coverage, retirement benefits, and a robust paid leave program. Details are available on the benefits tab of the job posting.

Starting Compensation: Starting compensation is determined based on a pay equity analysis considering the candidate's education, applicable work experience, and internal equity. Please include all relevant information on your application.

Benefits

Employee Benefit Overview

August 1, 2025 – July 31, 2026

Regular Full Time Benefits:

Coverage is effective on the first day of the month, coinciding with or following date of hire.

High Deductible Health Plan (HDHP)

Medical, Vision and Prescription Coverage Underwritten by PacificSource Health Plans Full-time employees currently pay 10% of the total monthly premium. Benefit-eligible part-time employee premiums are pro-rated according to their regularly-scheduled hours, either at 50% (employees working 20-29 hours per week) or 75% (employees working 30-39 hours per week).

Employee monthly premium: - Employee - Employee & Dependents

Full-time Employees - $71.48 - $178.70

Part-time 1 Employees (30-39 hours per week) - $178.72 - $446.77

Part-time 2 Employees (20-29 hours per week) - $357.43 - $893.54

Health Reimbursement Account (HRA) Third Party Administrator -- PacificSource Administrators (PSA) This is an employer-funded account designed to reimburse employees for IRS-qualified medical expenses. Reimbursements are tax-free, and any unused HRA Comp-A fund amounts at the end of the plan year are transferred to the employee's VEBA account following first full year of employment (see below for VEBA account information). Coinsurance (Med-G) funding remaining at plan year end is forfeited and does not roll to the VEBA.

Employee monthly premium portion: - Employee - Employee & Dependents

Full-time Employees - HRA (Comp – A)Coinsurance (Med – G) - $2,000$1,250 - $4,000$1,250

Part-time 1 Employees (30-39 hours per week) - HRA (Comp – A)Coinsurance (Med – G) - $1,500$937.50 - $3,000$1,335.75

Part-time 2 Employees (20-29 hours per week) - HRA (Comp – A)Coinsurance (Med – G) - $1,000$625 - $2,000$890.50

Employees also have the option to self-fund a Flexible Spending Account (FSA) for unreimbursed medical expenses to offset potential out-of-pocket liability under the medical/dental plans and potentially shelter their HRA Comp-A account to allow for larger rollover to their VEBA account at plan year end.

First Stop Health - Telemedicine: The City of Bend provides First Stop Health (FSH)