BDC Agent

Job Description

Job Description

Be the First Point of Contact for a High-Volume Dealership

Jeff D’Ambrosio Auto Group is looking for motivated, professional, and customer-focused BDC Agents to join our growing team. As a BDC Representative, you’ll handle inbound and outbound communications, set appointments, and help drive traffic to one of the busiest dealerships in the region.

• Answer incoming calls, internet leads, and customer inquiries promptly
• Make outbound calls, texts, and emails to follow up with customers
• Schedule sales and service appointments
• Confirm and manage daily appointment schedules
• Maintain accurate customer records in CRM
• Follow up with unsold leads and missed appointments
• Work closely with the sales and service teams to ensure a smooth customer experience

• Strong phone and communication skills
• Comfortable handling high call volume and multitasking
• Basic computer skills and ability to learn CRM systems quickly
• Positive attitude and strong work ethic
• Sales, customer service, or call center experience is a plus
• Automotive experience is helpful, but not required

• Competitive hourly pay + bonus opportunities
• Full-time and part-time positions available
• Health, dental, and vision insurance (full-time)
• 401(k) with company match
• Paid time off
• Ongoing training and career growth opportunities

We’re known for high volume, aggressive pricing, and a team-first culture . Our BDC plays a critical role in our success, and we provide the tools and support to help you succeed.

If you’re energetic, organized, and ready to grow in the automotive industry—apply today and join the Jeff D’Ambrosio team.