Quality Assurance Specialist

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in‑house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement‑free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism. MISSION STATEMENT At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. SCHEDULE Tuesday - Saturday 7AM - 3:30PM JOB SUMMARY Cresco Labs is seeking a Quality Assurance (QA) Specialist to join our manufacturing facility in Joliet, IL. As a QA Specialist, you will be responsible for assisting with quality‑related activities at the facility associated with sampling and inspection of finished products, customer complaints, product investigations, and Corrective and Prevention Action (CAPA). Product families include cannabis flower, cannabis oil, manufacturing infused products, and infused food products. This position will also help ensure products are being produced in a manner that meets all specifications and brand consistency. You will also assist in identifying potential quality risks and working with operations personnel to develop improvement opportunities. The ideal candidate must possess a strong attention to detail and experience working within a highly regulated industry. CORE JOB DUTIES Performs finished product sampling and inspection. Performs equipment and product line clearances before production runs. Writes customer complaints and product investigations, helping to assess risk, identify root cause, CAPA plans, and implementing solutions with business partners. Writes QMS documents, including routing and/or approval of change request packages, as requested. Inspects packaged orders to ensure correct content and quantities, as deemed necessary. Reviews in‑process batch documentation to ensure real‑time compliance to product specifications, good documentation practices and written policies/procedures. Reviews in‑process batch documentation, logbooks, test results, and good documentation practices. Performs batch record reviews and audits as assigned. Collaborates with operational functions to troubleshoot manufacturing and production defects, CAPA, and customer complaints. Provides advice with process improvements to eliminate errors and reduce risk. Monitors compliance to established Good Manufacturing Practice (GMP) and Safe Food Quality (SQF) guidance. Executes action plans for product quarantine, destruction, rework, withdrawal/recall. Conducts all duties in compliance with safety rules, applicable SOPs, and other applicable guidelines. REQUIRED EXPERIENCE, EDUCATION AND SKILLS Bachelor’s degree with 3-5 years’ relevant experience preferred OR any combination of relevant experience that clearly demonstrates the ability to perform the duties as described above. Prior experience in highly regulated industry. Highly desirable: healthcare, medical devices, pharmaceutical, consumer packaged goods (food), cannabis. Highly desirable: FDA, HACCP, SQF experience. Prior experience in Quality Assurance or Quality Control function. Prior experience with product sampling, inspection procedures, customer complaints, product investigations, and CAPA. Ability to follow written procedures and monitor others for adherence to written procedures. Ability to create or update written procedures with site operations personnel. Strong written and verbal communication skills. Detail‑oriented. Utilizes critical thinking to troubleshoot issues, work collaboratively with a team to brainstorm solutions, and implement improvement solutions. Pay Range $22 - $24 USD BENEFITS major medical, dental and vision insurance a 401(K)-match program FSA/HSA programs LTD/STD options life insurance and AD&D paid holidays and paid time off annual discretionary bonuses stock options participation in our employee discount program Benefits eligibility for permanent positions may vary by full‑time or part‑time roles, location, or position. ADDITIONAL REQUIREMENTS Must be 21 years of age or older to apply. Must comply with all legal or company regulations for working in the industry. The company does not offer employment‑based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time. Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #J-18808-Ljbffr