Finl Aid &Elig Specialist

Financial Aid And Eligibility Specialist

The Financial Aid and Eligibility Specialist provides superior customer service to applicants seeking financial aid assistance for training in a fast paced, multi-functional environment. This person will assist applicants with applications and required documents for financial assistance and other expanded services Workforce Solutions offers. Key responsibilities include determining if customers are eligible for the Workforce Solutions financial aid, entering information in the appropriate management information system and maintaining electronic files as needed, functioning as a financial aid resource specialist for applicants, responding to inquiries from prospective students, handling a high volume of inbound and outbound communication with prospective residents seeking financial aid for training, processing a high volume of incoming applications/inquiries in a timely and accurate manner, collecting accurate and complete information from residents, protecting confidential information, while determining eligibility, making recommendations for process improvements to continuously improve efficiency of operations and customer service, resolving routine customer concerns utilizing excellent customer service skills, maintaining excellent productive working relationships with all business partners to ensure seamless customer service, and other opportunities as available.

Education and experience requirements include a bachelor's degree preferred, or equivalent experience, three or more years of work experience, preferably in eligibility and/or a customer service environment, broad base knowledge of labor market information and financial aid for childcare and training programs, ability to proactively resolve issues and seek answers, actively look for ways to help people, perform under pressure, meet tight deadlines and meet or exceed performance goals, high attention to detail regarding data entry and other record keeping required, and must have reliable transportation to and from the worksite and other required locations.

EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified. Bring your expertise to EDSI where you can live our values of Show Up, Smile, and Support every day!

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.