PUDO Attendant

s a PUDO Attendant, you will serve as the real-time, in-person human point of contact for Zoox Employee Riders at designated areas including providing badge authentication, hailing vehicles, performing light crowd control, and assisting the rider on next steps in the event of a service disruption or emergency. Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset.


RESPONSIBILITIES:
• Uphold a safety-centric, inclusive, and open-communication culture
• Passenger Assistance: Greet passengers and provide them with a warm and welcoming experience
• Authenticate riders via badge scanners
• Hail Zoox vehicles back and forth between locations
• Communicate with cross-ops partners via vehicle slack threads
• Light crowd control
• Service status communications
• Willingness to work flexible shift hours and locations


QUALIFICATIONS:
• 2+ years of experience in customer service, retail, or another customer-facing role
• Excellent communication and interpersonal skills
• Customer-focused with a strong commitment to providing a positive experience
• Attention to detail and ability to follow protocols accurately
• Proactive mindset and resourcefulness
• Flexibility with scheduling as it may change based on business needs


PHYSICAL DEMANDS:
• Ability to stand, walk, and be on your feet for extended periods outside
• Ability to lift and carry moderate loads


ADDITIONAL EXPERIENCE/PREFERRED SKILLS:
• Experience in high-stress situations, including knowledge of de-escalation techniques