Full-Time Switchboard Operator (3:00 PM - 11:00 PM Shift)

Part-Time Switchboard OperatorInnovation At Work, Inc. (IAW) is seeking reliable and professional Part-Time Switchboard Operators to support evening telephone operations at the Salem VA Medical Center in Salem, Virginia.This position is responsible for answering and routing incoming calls, assisting callers, operating multi-line telephone systems, supporting overhead paging functions, and maintaining professional communication support for hospital staff, patients, visitors, and emergency personnel.This role primarily supports the evening shift from 3:00 PM to 11:00 PM and includes rotational weekend and holiday coverage, as well as fill-in coverage for staffing shortages, leave coverage, and operational needs.Operators must demonstrate professionalism, attention to detail, strong customer service skills, and the ability to remain calm and effective in a fast-paced healthcare environment.Required QualificationsHigh school diploma or GEDMinimum of one (1) year of experience in a switchboard, receptionist, call center, healthcare communications, customer service, or related environmentStrong communication and telephone etiquette skillsAbility to handle multiple calls and tasks simultaneouslyBasic computer and data entry skillsAbility to maintain professionalism during emergency or high-volume situationsStrong attendance and reliability requiredAbility to work independently with minimal supervisionSchedule RequirementsPrimary shift: 3:00 PM – 11:00 PMRotating weekends and holidays requiredMust be available for fill-in coverage as neededPart-time positionPreferred QualificationsPrevious hospital or medical switchboard experience preferredExperience with multi-line telephone systems and overhead paging systems preferredPrior federal contract or VA experience is a plus