Global Account Manager

Shift: 1st shift

City: Solon

Swagelok, Northeast Ohio, USA

Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demonstrated through our daily actions. For over 75 years, our dedication to our core values has been the foundation for our success. Our products have been up into space, down to the bottom of the ocean, and everywhere in between. That same dedication spans to our customers.

Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills—you’ll thrive in a culture that promotes learning and development.

We strive to be a company where we all can do our best work with a true sense of purpose and belonging. 

Be Connected. Be Valued. Be You.

We hope you’ll consider joining our team.

Position Summary:

The Lead Global Account Partner champions the execution of strategic account initiatives across Swagelok’s most valued global clients. Acting as a key partner and trusted advisor, the Lead Global Account Partner translates high-level strategies into actionable plans, drives cross-regional alignment, and ensures delivery of superior client experiences. This role mentors account teams, manages complex client relationships, and directly impacts the organization’s domestic and international growth and reputation.

Essential Duties & Responsibilities:

Global Account Leadership & Relationship Development

• Serve as the principal contact for assigned global accounts, ensuring alignment with corporate objectives and the client’s evolving strategies.

• Develop and execute detailed, enterprise-level account plans in collaboration with internal stakeholders and account teams.

• Nurture multi-level client relationships, including with executives, to create lasting partnerships and identify opportunities for joint growth.

• Monitor and interpret customer KPIs, business trends, and investment priorities, proactively adjusting account strategies as needed.

• Brief company leadership on account status, opportunities, risks, and recommend strategic actions to propel account growth.

Enterprise Account Execution & Collaboration

• Drive the implementation of global account strategies, ensuring seamless integration between regional and global objectives.

• Coordinate cross-functional teams—including Sales & Service Centers (SSCs), engineering, and product management—to deliver innovative solutions and meet client expectations.

• Organize and facilitate key executive engagements and strategic account meetings, aligning on shared priorities and outcomes.

Growth Enablement & Opportunity Management

• Identify and develop high-value business opportunities within global accounts to accelerate Swagelok’s market presence and client impact.

• Lead the preparation of compelling business cases and proposals, aligning with client imperatives and Swagelok’s innovation strategy.

• Track market developments and emerging client needs, ensuring timely pursuit of new business within existing accounts.

Collaboration, Reporting & Team Development

• Foster a culture of collaboration, best practice sharing, and open communication across teams and regions.

• Mentor and coach Account Managers and Associate Account Managers, contributing to their professional development and strengthening overall team capability.

• Provide regular account reporting and insights to senior management, supporting business reviews and continuous improvement projects.

Additional Duties

Participate in corporate initiatives and projects as assigned by leadership

Education and/or Work Experience Requirements:

Required:

Degree: Bachelors in business or engineering

Experience: 10 or more years general business experience, including 3-5 years working with large, complex, or important accounts

Preferred: MBA

Skills:

• Organization and financial analysis skills

• Business acumen and interpersonal skills

• International culture familiarity

• Contract, Terms & Conditions familiarity

• Excellent communication and negotiation skills

• Ability to manage and develop others

• Ability to quickly build rapport with others

• Familiar with Microsoft Dynamics CRM tools

• Intermediate level skill in Microsoft Excel, Word and Outlook

Critical Competencies:

Competencies describe how tasks are performed.

• Business Knowledge:Organizational Awareness, Financial Knowledge, Industry Knowledge, Customer Focus, Business Savvy, Account Management

• Communication: Listening, Feedback, Oral Presentation, Influence

• Interpersonal:Approachability, Presence, Conflict Resolution, Drive to Accomplish, Maturity, Positive Attitude, Negotiation Skills, Mentoring Skills

• Leadership: Integrity, Flexibility, Strategic

• Teamwork: Teamwork, Developing Others, Setting Goals

• Thinking: Decisive, Deals with Ambiguity, Cognitive Ability, Solutions-Oriented, Analytical

Working Conditions and/or Physical Requirements :

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards. 

To apply:

1. Click ‘Apply Now’ to the role of interest, upload your resume and complete the application.

2. Those that match our qualifications will be contacted to schedule a phone interview.

Congratulations on taking the first step to B e Connected. B e Valued. B e You.

Swagelok is proud to be an Equal Opportunity Employer.  Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, pregnancy, pregnancy-related medical conditions, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law.

_Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law. _

_This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason. _