Senior Director, Key Customer Strategy

POSITION SUMMARY: The Senior Director, Key Customer Strategy serves as Rigel's commercial leader and subject matter expert in KOL and key customer strategy across the commercial portfolio. This role is responsible for shaping and executing customer engagement strategy across in-line products, lifecycle initiatives, and development-stage assets, with direct impact on brand performance, market understanding, and organizational alignment.This individual operates as a strategic advisor to Commercial Leadership, translating key customer insights into actionable recommendations that influence brand strategy, resource allocation, and long-range planning. The role leads a team of field-based marketers and is accountable for building and leading a high-performing Key Customer Strategy organization that delivers consistent, high-impact execution across key customer segments.The Senior Director will partner closely with Marketing, Sales, Medical Affairs, Market Access, and external stakeholders to ensure a coordinated and enterprise-aligned approach to customer engagement.Salary Range: $240,000 to $295,000ESSENTIAL DUTIES AND RESPONSIBILITIES: Strategic Leadership & Enterprise ImpactServe as a strategic advisor to Commercial Leadership by translating key customer insights into recommendations that shape brand strategy, customer engagement models, and long-range planningContribute to cross-portfolio strategy, identifying opportunities to improve customer engagement and commercial effectivenessLead development of customer engagement strategies across in-line brands, lifecycle initiatives, and development assetsInsight Leadership & Market UnderstandingOwn the prioritization, synthesis, and activation of key customer insightsEnsure insights are translated into actionable recommendations that influence decision-making across the organizationMaintain deep understanding of evolving clinical, competitive, and customer dynamicsKey Customer & KOL StrategyDevelop and lead comprehensive KOL and key account strategies across academic, community, and network-based providersBuild and maintain strong relationships with thought leaders, academic institutions, and key accountsLead Commercial advisory board strategy, execution, and insight integration into brand planningCustomer Engagement & Channel StrategyOversee development and execution of promotional speaker bureau and peer-to-peer programsIdentify and deploy innovative engagement models and vendor partnerships to expand reach into high-value and limited-access accountsEnsure consistent and coordinated customer engagement across personal and non-personal channelsPre-Launch & Asset DevelopmentSupport pre-launch and launch readiness activities for new assetsContribute to early market shaping, KOL development, and customer engagement strategy leading up to key regulatory milestones (e.g., PDUFA)Provide input into asset evaluation and commercial viability from a customer and market perspectiveCross-Functional LeadershipLead alignment for KOL/ key customer management across CommercialEnsure coordinated execution and consistent messaging across all customer-facing functionsServe as a key connector across functions to drive a unified "One Rigel" approachTeam Leadership & Organizational DevelopmentBuild, develop, and retain a high-performing team of field-based Regional MarketersStrengthen technical expertise across the team to enable independent ownership and executionDrive a culture of accountability, empowerment, and operational excellenceScale team capabilities to support expanding portfolio and organizational needsOperational Excellence & Financial StewardshipManage budget with a disciplined, ROI-driven approach to resource allocationEvaluate effectiveness of customer engagement initiatives and optimize investment decisionsEnsure strong execution across key initiatives including advisory boards, conferences, and speaker programsExternal Engagement & PartnershipsCollaborate with hematology/oncology societies, networks, and GPOsPartner with ex-US affiliates and global stakeholders on key customer and conference strategiesRepresent Rigel externally as a key commercial leader and relationship ownerKNOWLEDGE AND SKILL REQUIREMENTS: 12+ years of pharmaceutical/biotech experience; hematology/oncology experience requiredDemonstrated commercial leadership experience across marketing, field engagement, customer strategy, or related commercial functions Demonstrated ability to lead key customer, KOL, or account-based engagement strategiesExperience supporting launch planning and/or lifecycle management preferredAbility to translate customer and market insights into actionable recommendationsStrong analytical, strategic thinking, and problem-solving skillsProven ability to influence cross-functional leaders, lead strategic initiatives, and drive execution Demonstrated experience leading, coaching, and developing people and teams Excellent communication, collaboration, and presentation skillsHigh ethical standards and professional integrityBachelors degree in marketing, business, life sciences, or related field required; MBA or advanced degree preferredCOMPENSATION AND BENEFITS: The anticipated salary range for this position is $240,000 to $295,000. The actual salary offered will depend on several factors, including experience, qualifications, geographic location, internal equity, and business needs.This position is commission-based and is eligible for equity incentive awards, subject to the terms of the applicable plans. This position is not eligible to participate in Rigel's annual bonus program.Rigel offers eligible employees a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; flexible spending accounts; a 401(k) plan; paid time off; paid company holidays; and other benefits.WORKING CONDITIONS: PHYSICAL DEMANDS: While performing the duties of this job, the employee is required to stand, walk; sit; talk and hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.WORK ENVIRONMENT: The noise level in the work environment is usually moderate. Some travel may be required. Rigel Pharmaceuticals, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by the law.Department: Marketing Location: South San Francisco , CA