Air Import Supervisor

Air Import Supervisor

We have an exciting opportunity for an Air Import Supervisor who will be responsible for the end to end performance and profitability of the local Air Freight Import product team which includes Operations and Customer Service. This role drives performance of the team while ensuring quality and regulatory compliance.

Key Responsibilities:

• Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end to end AFR Import processes
• Serves as the escalation contact for customer's AFR Import shipments; responsible for the financial aspects and results; sets, communicates, and drives KPIs to ensure customer satisfaction
• Assumes responsibility for good working practices, safety, and security for customer shipments and staff
• Collaborate with internal customers (Gateway, Trucking, and, Handling etc.) for seamless customer service and improve process flows; engage with sales to grow business by participating in sales meetings and customer calls
• Review and manage month end reports, review P/L, open Accounts Payables / Accounts Receivables; escalates carrier performance issues when required with the US Airfreight Product team
• Supervises staff; responsible for hiring, coaching, training, and developing subordinate staff.
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
• Able to work with and motivate a Unionized Workforce be properly adhering to Collective Bargaining Agreement

Skills / Requirements:

• 4+ years' experience in the freight forwarding industry required. Airfreight and/or Import experience preferred.
• 1+ years' leadership / supervisory experience strongly preferred
• Microsoft Excel familiarity required
• CargoWise system experience a plus
• Experience working in a Unionized environment a plus
• Exceptional communication skills (verbal, written, and presentations)
• Strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook)
• Demonstrated leadership ability to include driving KPIs, employee engagement / team building.
• Strong ability to develop, coach, train, and mentor staff to success

Pay Range: $79,777.50 - $106,370.00+ (Based on Experience)

Benefits (All Non-Union Employees): Compensation: Competitive base salary plus role dependent performance-based incentives. 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution. Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate. Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions. Vision: Optional coverage for exams, frames, and contacts. Dental: Optional coverage for preventive, basic, and major services. Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions.

Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.