Operation Manager - Logistics

Overview Operation Manager Grapevine, TX Exempt Full-time 9:00-17:00 Onsite Responsibilities Ensures that operations and customer service are rendered in a professional, timely, and accurate fashion. Shipment arrangements (coordinate with customs broker, carriers, truckers, and customers) correctly in a timely manner. Assists the coordinator staff in solving operational issues, customer service items and client issues. To handle and supervise International Forwarding (Air & Ocean) operation, Warehouse distribution, Truck service, Moving service and Accounting operation independently with quality service and high level of performance. Complete billing in a timely manner, including creating billing, sending out, and processing vendor invoices. Then collect payments. Ensures that accounting matters are reported promptly and accurately. Cooperate with sales staff and actively generate new business and maintain business activity. Assists coordinator staff in establishing relationships with prospective clients, qualifying our services for the needs of the client and understanding the client's business needs. To provide quotations when needed to customers or overseas agents. Ensure accurate pricing for services offered and rendered as the rate negotiation team. To contribute to our company to maximize profit by minimizing costs. Monitors uncollected A/R and takes appropriate and timely action. Assists in performance evaluations, takes disciplinary actions when necessary. To organize information, files. Qualifications and Skills To follow company rules & standard operating procedures to be able to work independently. Excellent computer skills and proficient in typing, excel, word, outlook, Web, Cargo Wise, Company internal system, etc. Excellent communication skills, both verbal and written. Knowledge of the freight forwarding business and knowledge and experience in organizational effectiveness and operations management, implementing best practices. Demonstrated leadership and vision in managing staff groups and major projects or initiatives. Excellent interpersonal skills and a collaborative management style. Excels at operating in a fast-paced environment. Excellent people manager, open to direction and collaborative work style and commitment to get the job done. Ability to look at situations from several points of view. #J-18808-Ljbffr ONEPOWER Consulting