Banking Ops Specialist

Banking Ops Specialist

Location: Jacksonville, FL Hours: 8:00 AM - 5:00 PM

Top 3 Must-Haves:

• Research skills
• State Escheatment Knowledge: Working knowledge of state escheatment laws, reporting timelines, due-diligence, requirements, and remittance processes.
• Adaptability – Ability to learn, execute and retain processes

Job Description:

The Banking Ops Specialist II supports routine day-to-day operations of consumer and commercial banking. Under moderate supervision, this job performs administrative/transactional banking tasks such as assisting with service transactions, supporting multi-channel inbound referrals, verifying daily proofs and processing payments that sometimes require interpretation or deviation from standard procedures.

Key Responsibilities and Duties:

Answers service and referral calls and responds to customer questions and assists with service transactions. Verifies that daily proofs and reconciliations are compliant with corporate accounting and control policies. Validates accuracy of payments, tickets and online entries. Provides solutions to customer, branch or bank inquiries and escalates issues as necessary. Considers multiple resources and records when investigating customer inquiries. Enters transactions into CRT/PC and balances general ledger accounts. Ensures work is properly safeguarded and controlled in accordance with banking policies and procedures. Assists with subject matter expert project as requested.

Educational Requirements:

High School Preferred