Front of House Manager

Front of House Manager

Philadelphia, PA Full Time • Salary (Based on Experience)

We are searching for highly motivated Front of House Managers to join our team and grow with the 13th Street Kitchens Family.

Michael and Jeniphur Pasquarello opened their first location 22 years ago in the Callowhill neighborhood of Philly. Since opening Cafe Lift in 2003 they have opened and managed 12 locations throughout the Tri State area. Today the staff is over 200 and growing with two new openings slated this year and two for next year. We have a current need for FOH managers looking to grow with us and be a part of our family.

We are looking for highly motivated, experienced, and hard-working Managers to join our team. To be successful in this role, the Managers will lead by example and be an active presence on our dining room floor. While things such as scheduling, payroll, and other administrative tasks are important, nothing supersedes being an active member of the team during service. Excellent guest interaction skills are a must, as is the ability to coach and mentor the FOH. Ideally the Candidate will be strong ambassador for all of the brands and foster relationships with our community.

We offer competitive wages, medical, and paid vacations.

Responsibilities

• Manage all day-to-day operations
• Upkeep the cleanliness and organization in all areas of the restaurant
• Responsible for staffing, training, and development for all hourly positions:
• Oversight of hiring and training of all staff
• Development of employees by establishing performance expectations, feedback, and performance reviews
• Leading the management team in directing staff and enforcing service standards
• Oversight of all management job performance
• Reinforce company standards at all times
• Manage Payroll
• Maintain and build our relationships with the beverage partners for Beer, Wine, and Spirits
• Responsible for COGS, Labor Cost, and operational expenses
• Work with Assistant Managers and Chefs to manage COGS, labor, and operational expenses
• Floor management - strategic decision-making, maintaining steps of service, upholding service standards, product quality, communication with all staff, guest interaction & table touches
• Develop and maintain relationships with new and returning guests
• Manage restaurant repairs and preventative maintenance with standards and expectations implemented
• Draft, publish, and maintain social media scheduling and content
• Assist in the management/guest response of digital platforms including social media, website, review sites and google profiles (Google, Yelp, Opentable)
• Report to Director of Operations to ensure financial efficiency

Required Skills

• A minimum of 1-2 years management experience
• Effective in time management, leadership & organizational skills
• Enthusiastic in staff training and guest interaction
• Knowledge and execution of HR policies & procedures
• Strong fiscal understanding of Financial Statements
• Open availability to work with business operations that include mornings, nights, weekends and holidays
• Food Safety Manager Certification
• Upserve POS, Resy, and Google Drive/Docs/Sheets/Slides experience is a plus

Strong Leadership abilities

Leadership

Excellent Communication Skills

Teamwork

Ability to Work Under Pressure

Communication

Problem Solving Skills