Member Service Representative

Employment Type: Full-Time, On-site Entry Salary Range: $18.31-$21.97 per hour with an incentive opportunity based on individual performance. Comprehensive Benefits Package Health & Wellness Medical, dental, and vision insurance to keep you and your family healthy. Financial Peace of Mind 401(k) with company match, life insurance, and disability coverage. Time Off Generous paid time off (PTO), paid holidays, and paid parental leave. Professional Growth Learning and development programs, plus tuition reimbursement to support your career journey. Additional Perks Free Telemedicine Employee Assistance Program (EAP) Wellness initiatives Paid Community Action Volunteer Hours Parental Leave and Tuition Reimbursement are available after one year of service. Advia Bilingual Premium Advia offers a bilingual premium for this role. This premium acknowledges and compensates bilingual employees who regularly use their language skills to assist our members. Proficiency testing is required, with a specific need for Spanish language proficiency. What You'll Do You will provide outstanding service and build impactful and lasting relationships with our members and your fellow Advians. You will answer members' questions, service their accounts, and use your natural curiosity to actively listen and uncover needs, allowing you to recommend products and services that will best benefit their individual financial needs. What You'll Need To genuinely care about people and to act with integrity and keep people at the core. A willingness to learn and appreciation of coaching to foster professional growth. A desire to provide solutions to leave the member better than you found them. Strong critical‑thinking skills. Strong communication skills. Cash handling and customer service experience preferred, but training is available. A team‑centered mentality. We are a fast‑growing Credit Union: members 200,000, assets over $3 billion. Our culture is "work hard, play hard." We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer. #J-18808-Ljbffr