Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support a non-profit organization in Beloit, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping others, handling a steady volume of customer interactions, and ensuring requests are resolved accurately and professionally. The person in this role will serve as a key point of contact for callers while also managing order-related tasks and maintaining a high standard of service.

**ON SITE ONLY**

Responsibilities:

• Respond to incoming calls with professionalism, provide clear information, and address questions or concerns in a timely manner.

• Assist customers with order entry activities, ensuring details are entered accurately and processed efficiently.

• Deliver courteous support across call center interactions while maintaining a positive and service-focused approach.

• Handle both inbound and outbound communication as needed to confirm information, follow up on requests, or resolve outstanding issues.

• Document customer interactions and updates thoroughly to support accurate recordkeeping and service continuity.

• Identify customer needs quickly and guide each interaction toward an effective and satisfactory resolution.

• Work closely with team members and internal departments to ensure service requests and order-related matters are completed correctly.

• Previous experience in customer service, call center support, or a similar client-facing environment.
• Ability to manage inbound calls efficiently while maintaining professionalism and attention to detail.
• Experience with order entry or processing transactions with a high degree of accuracy.
• Strong verbal communication skills and the ability to interact effectively with a diverse customer base.
• Comfortable handling both inbound and outbound calls as part of daily responsibilities.
• Proficiency in basic computer systems and data entry tasks.
• Ability to stay organized, prioritize multiple requests, and work effectively in a fast-paced setting.