Field Service Technician - 100% Travel

Job Description

Job Description

Field Service TechnicianDepartment: Field ServiceReports to: Field Service SupervisorFLSA Status: Non-Exempt

Salary Range: $38.91 - $49.50 per hour

Summary

Performs installation, start-up, troubleshooting, and routine service of Aqua-Aerobic Systems equipment, ensuring work aligns with AASI standards and customer expectations.

This position will have 100% nationwide travel to customer locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Results/Execution

• Complete assigned service jobs efficiently and within the expected timeframe.
• Ensure no rework or follow-up trips are needed by meeting AASI standards.
• Submit accurate and timely Field Service Reports (FSRs) and documentation.

Problem Solving/Decision Making

• Diagnose basic mechanical and electrical problems and escalate complex issues appropriately.
• Coordinate with technical support and PMs for guidance as needed.

Planning & Organizing

• Verify tools, drawings, and materials prior to job site visits.
• Allocate on-site time for communication with PMs for guidance as needed.

Continuous Improvement

• Offer observations and feedback from job sites to enhance future installations.
• Participate in ongoing product and safety training.

Communication Skills

• Provide clear and detailed FSRs and progress updates.
• Use phone, email, and messaging appropriately and professionally.

Collaborative Skills

• Support fellow technicians and coordinate field responsibilities with the broader team.
• Maintain positive relationships with internal and external partners on-site.

Job Knowledge

• Understand Aqua-Aerobic equipment operation and basic maintenance.
• Continuously seek to expand skills through formal and informal learning.

KNOWLEDGE, SKILLS AND ABILITIES

Mechanical and electrical aptitude; ability to read schematics; strong teamwork and communication.

SUPERVISORY RESPONSIBILITIES

None

WORK ENVIRONMENT

Primarily field-based, requiring travel to customer sites. Occasional office work for coordination and reporting.

Minimum qualifications

2+ years of field service or technical experience; technical degree or certification preferred; valid driver’s license.

CUSTOMERS

External; Operators, Contractors, Engineers.

Internal: Project Management, Technical Support