Case Management Supervisor (Bilingual)

Job Description

Job Description

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

$5,000 Sign-On Bonus

English/Spanish (Fluency Required)

On-Site Position

Reporting to the Lead Clinician, the Lead Case Manager (Foster Care) is primarily responsible for overseeing and leading the case management team within the Unaccompanied Children's (UC) foster care programming to ensure adherence with job responsibilities, agency expectations, and case management timelines, while promoting a positive work environment. The Lead Case Manager will provide Case Managers and case support staff and may maintain a reduced client caseload during staffing transitions. The Lead Case Manager administers assessments, coordinates services, and provides emergency on-call support to ensure high-quality case management services. In addition to programmatic responsibilities, the Lead Case Manager will also be required to maintain communication with external stakeholders in an effective, timely, and professional manner to ensure case continuity. This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with the agency, state, and federal regulatory requirements.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, vision available the first day of employment
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
• company 403(b) contribution of 3%, an additional 7% match which vests immediately

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

Responsibilities/Duties

• Provide direct supervision and oversight to the case management team, ensuring compliance with federal and state requirements.
• Organize and manage case management and on-call schedules, in collaboration with the Lead Clinician and Head of Program.
• Ensure that all assigned youth on your caseload and under your supervision receive mandatory services while in care to include but not limited to mental health, medical, recreational, educational, and other supportive services in accordance with the time and documentation expectations of the program.
• Develop and complete assessments, service and treatment plans, progress notes, incident reports, and any other necessary documentation in a timely manner.
• Maintain accurate and current information on foster children in care, while ensuring contractor and the program's internal documentation practices and reporting requirements are met.
• Actively participate in weekly staff meetings with the clinical team and stakeholders.
• Attend weekly meetings with supervisor to consult on cases, review case plans and direction, and evaluate client participation and progress.
• Schedule office, in-home and/or offsite meetings with assigned foster parents and youth on a regular basis according to ORR (Office of Refugee Resettlement) and state licensing requirements in order to address any concerns in service delivery.
• Maintain effective communication with community agencies or individuals involved in service provision.
• Attend internal and external training and apply newly gained knowledge in providing services.
• Attend and prepare for required court hearings (if applicable).
• Accompany youth to unifications as needed, which may include air travel.
• Stay abreast of all agency, federal, and state regulatory requirements related to service provision.
• Knowledge of and adherence to federal, state, program, and agency regulations.
• Communicate effectively with supervisor, administrators, and all stakeholders.
• Participate in the on-call rotation, which includes working after hours and weekends.
• Complete other duties as assigned.

Qualifications

• Master's degree in social work; licensure in the state of Maryland (LMSW or LCSW or LCSW-C).
• Supervisory experience, strongly preferred. Equivalent combination of education and experience may be considered.
• Experience in child welfare/case management, required.
• Fluency in Spanish, required.
• Prior experience working with refugee and/or immigrant populations, strongly preferred.
• Excellent verbal and written communication skills, including interpersonal communication, group leadership skills, public speaking and clinical and persuasive writing skills.
• Evening and as needed weekend availability required, while maintaining a 40-hour workweek;
• Up to 25% travel required including escorting youth to family unifications by car and air. Typically requiring same day travel but may, on occasion, involve overnight stays.
• Commitment to Global Refuge's core mission and values and an ability to model those values in relationships with colleagues and partners. commitment to refugees and immigrants.

Special Position Requirements

• Must be willing and able to clear a criminal background check for the past seven (7) years;
• Must be willing and able to request and clear Child Abuse and Neglect background check in all states lived within previous five (5) years, updated yearly;
• Must be willing and able to obtain FBI fingerprint check every five (5) years;
• Must undergo an enhanced federal background check following hire;
• Must have valid driver's license, MVA check free of major infractions for the last seven (7) years, and proof of adequate insurance coverage in compliance with ORR requirements;
• Must clear a State of Maryland Department of Public Safety and Corrections Services screening;
• Must complete a bi-annual physical exam and TB testing, in accordance with Maryland state licensing requirements;
• Must maintain proof of childhood and annual vaccinations, including: MMR, varicella, Tdap, and influenza;
• Must be CPR, First Aid, and AED certified upon hire or within two weeks of hire.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify in the states that permit its use.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development, and much more. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.