Dispatcher Technical Rideshare Operator
Trucking People
Fleet Support Specialist
Our partners are helping an on-demand, autonomous ride-share company hire a customer services Operator dispatcher to be responsible for testing and operation of the remote monitoring/control system for autonomous vehicles. As a
Fleet Support Specialist, you will:
- Collaborate with the scheduling team to secure repair slots and optimize vehicle repair time.
- Review open vehicle issues and generate action plans, ensuring constant monitoring and updates on fleet health.
- Maintain accurate historical data and record-keeping for vehicle health and repairs.
- Assist in the creation and development of technical documentation and processes.
- Support the creation of daily, weekly, monthly, and quarterly reporting on fleet performance and maintenance.
- Perform quality inspections of repair orders
- Support in ordering parts, ensuring parts availability for scheduled and unscheduled repairs.
- Interface with multiple teams across the company to align processes and operations for smooth workflow.
- Work across multiple internal systems and ticketing tools to create work orders, track maintenance activities, manage parts requests, and ensure end-to-end traceability from issue identification through resolution.
Responsibilities will include:
- Effectively monitor autonomous vehicle operations.
- Respond to and manage critical mission needs.
- Assist the fleet of vehicles by providing remote guidance in complex situations.
- Assist with testing and data collection.
- Work closely with SW, QA and UX to improve the Interface.
- Willingness to work flexible shift hours.
Requirements:
- Familiarity with MS Office/Google Suites
- 2+ years of experience working in operations or a fast-paced environment
- Bachelor's degree in STEM, Analytics, or related fields
- Excellent computer skills and problem-solving ability
- Excellent written and verbal communication
- Positive attitude with a growth mindset
Benefits:
- Pre-tax commuter benefits
- Employer subsidized healthcare benefits
- Flexible Spending Account for healthcare-related costs
- Zero costs for short and long term disability and life insurance
- 401k package
$31 per hour
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