Guest Service Agent

Sales & Client Services Agent – Bail Bonds Location: Atlanta, GA. Employment Type: Full-Time, Direct Hire Schedule: 12-Hour Shifts | 4 Days On / 4 Days Off Shift: 6:00 PM–6:00 AM Compensation: Approximately $37,440 annualized introductory rate; $39,000–$41,600 annual base salary after management approval, plus commission and performance incentives Build a Career in Sales, Customer Service & Client Relations Focus People is recruiting a Sales & Client Services Agent on behalf of an established Georgia bail-services organization. This is an excellent opportunity for someone with experience in inside sales, customer service, call centers, hospitality, financial services, reservations, collections, or other customer-facing environments who wants a stable career with a base salary and additional performance-based earning potential. Previous bail-bond experience is not required. The employer provides extensive hands‑on training and is looking for someone who is dependable, persuasive, comfortable communicating with people from all walks of life, able to learn new systems, and motivated to build a long-term career. About the Position As a Sales & Client Services Agent, you will assist individuals and families who are trying to arrange the release of a loved one from jail. Customers are often dealing with stressful or unfamiliar circumstances, so the ability to remain calm, professional, helpful, and nonjudgmental is extremely important. This position combines inside sales, customer service, financial conversations, administrative responsibilities, and detailed case follow-up . Successful employees understand that every qualified inquiry is an opportunity to provide excellent service while earning the customer's business. Key Responsibilities Answer inbound telephone calls and assist walk‑in customers. Treat qualified inquiries as opportunities to earn the customer's business. Explain the bail-bond process clearly and professionally. Gather information needed to evaluate, prepare, and process bonds. Discuss and negotiate pricing, collateral, payment arrangements, and agreement terms within company guidelines. Prepare, review, execute, and submit bond documentation. Process payments and maintain accurate customer and financial records. Communicate electronically with courts, jails, attorneys, and other appropriate parties. Follow up on missing documentation, payments, payment plans, and other customer obligations. Manage multiple active customers and cases simultaneously. Maintain accurate information within CRM, email, payment-processing, and proprietary systems. Review documentation carefully for accuracy and completeness. Protect confidential customer and case information. Work toward established sales and performance goals. Develop professional referral relationships with criminal-defense attorneys and other appropriate contacts. Assist employees at other company locations with calls, payments, paperwork, inventory, and coverage when needed. Complete occasional authorized business travel to jails, courthouses, government facilities, other company offices, or approved satellite locations. Perform other reasonable duties as assigned. Sales & Customer Service Focus This is a customer-service position with an important sales component. Successful candidates should be comfortable: Asking for the customer's business. Discussing pricing and financial arrangements. Negotiating within established company guidelines. Following up with prospective and existing customers. Working toward measurable performance goals. Developing referral relationships. Providing compassionate service while remaining focused on the business objective. You do not need to be an aggressive salesperson. The strongest candidates are persuasive, professional, patient, emotionally intelligent, and able to build trust quickly. This Is NOT a Security or Law-Enforcement Position This position is primarily office-based and focused on sales, customer service, documentation, financial conversations, and case management . Employees do not : Pursue or apprehend individuals. Transport defendants. Conduct home visits. Restrain or arrest anyone. Perform fugitive-recovery duties. Perform traditional security or law-enforcement duties. Schedule This position follows a continuous four-days-on/four-days-off rotation . Assigned Shift: 6:00 PM–6:00 AM The four-on/four-off rotation continues throughout the calendar year. Because scheduled workdays move through the week, employees will work weekdays, weekends, and holidays depending on where those days fall within their rotation. Candidates must be able to commit reliably to the complete assigned schedule. Employees generally receive four consecutive days off following each four-day work rotation. Overnight employees must be comfortable working independently for extended periods and remaining productive and responsive during both busy and slower portions of the shift. Occasionally, an employee may need to remain beyond the scheduled end of a shift to complete an active customer transaction or until proper coverage arrives. Training New employees receive extensive hands-on training. During approximately the first 2–3 weeks , training generally takes place: Monday–Friday, approximately 9:00 AM–6:00 PM Training hours may vary somewhat based on business needs. Candidates applying for overnight positions must still be available to attend daytime training. Employees should maintain flexibility with their schedules during approximately the first 4–6 weeks of employment. Training may take place at multiple company locations and with several experienced team members. The company uses a 90-day introductory period , although individual progression is based on demonstrated readiness. Training includes: Bail-bond procedures. County-specific processes. Company systems and technology. Research and data entry. Customer communication. Sales techniques. Contract and payment negotiation. Documentation and quality control. Payment processing. Customer follow-up requirements. Compensation & Earning Potential New Bail Bond Agents begin at an annualized introductory compensation rate of approximately: $37,440 per year Once management determines that the employee is prepared to perform the position independently, compensation transitions to an annual base salary generally ranging from: $39,000–$41,600 per year The timing of this transition is based on the employee's individual training progress and demonstrated readiness. The transition is not automatically tied to a specific date. Employees may also become eligible for additional performance-based compensation, including: Commission opportunities. Monthly performance incentives. Additional incentives for exceeding established performance goals. Eligibility for commissions and incentives is based on training progress, management approval, and individual or office performance. The employer estimates that a dependable employee consistently meeting performance expectations may earn approximately $44,000 or more in total annual compensation . High performers have additional earning potential. Commission, bonuses, incentives, and total annual earnings are performance-based and are not guaranteed . The employer will explain the complete incentive structure during the interview process. What We're Looking For The ideal candidate is: Sales-minded and comfortable asking for the business. Warm, patient, and professional with customers. Comfortable assisting people during stressful circumstances. Respectful and nonjudgmental toward individuals from different backgrounds and situations. Comfortable discussing pricing and payment arrangements. Persuasive without being overly aggressive. Organized and capable of managing several active matters simultaneously. Detail-oriented when handling contracts, payments, and customer information. Comfortable learning and using multiple computer systems. A strong verbal and written communicator. Dependable and punctual. Coachable and willing to learn the employer's procedures. Comfortable asking questions when uncertain rather than making assumptions. Self-directed and productive without constant supervision. Motivated by performance goals and additional earning opportunities. Interested in building a long-term career with the organization. Experience That Can Translate Well Previous bail-bond experience is not required. Candidates may be successful with backgrounds in: Inside sales. Inbound sales. Customer-service sales. Call-center sales or customer service. Hotel front desk or guest services. Reservations. Automotive BDC or internet sales. Insurance customer service or sales. Financial-services customer support. Collections or payment services. Pest-control or lawn-service sales. Account management. Customer retention. Other customer-facing positions involving sales, negotiation, payment discussions, or relationship building. Technology & Administrative Skills The position requires the ability to work efficiently across several systems during the same shift. Candidates should be comfortable using or learning: Email. CRM or customer databases. Payment-processing systems. Electronic documents. Text messaging. Web-based applications. Spreadsheets. Proprietary company software. Strong attention to detail is essential because the position involves financial agreements, confidential information, customer records, and legal documentation. Transportation & Travel Requirements Candidates must have: A valid driver's license. Current personal automobile insurance. Reliable personal transportation. A personal vehicle available throughout every assigned shift. Occasional business travel may be required during the workday to a jail, courthouse, government facility, another company office, or another authorized location. Candidates who rely exclusively on rideshare services or transportation that will not consistently be available during the entire shift will not meet the operational requirements of the position. Certain approved business trips may qualify for company reimbursement. Minimum Qualifications Candidates must: Be at least 18 years old. Have a high school diploma or GED. Have been a Georgia resident for at least one year. Have current Georgia identification. Have a valid driver's license. Maintain current automobile insurance. Have reliable personal transportation available throughout the assigned shift. Be able to satisfy applicable county requirements for Bail Bond Agent approval. Be able to work the assigned 12-hour shift. Be able to work the continuous four-days-on/four-days-off rotation. Be available to work weekends and holidays when they fall within the scheduled rotation. Be available for daytime training during the initial training period. Be comfortable working within the bail-bond industry. Be comfortable performing a position that combines sales, customer service, financial discussions, and detailed documentation. The employer manages the required bonding-licence process and related licensing expenses. County approval requirements vary, and final licensing eligibility is determined by the appropriate governmental authority. Benefits Full-time employees are offered a benefits package that includes: Health insurance. Dental insurance. Vision insurance. Employer contribution toward employee insurance premiums. 401(k) with company match. Paid time off. Paid vacation. Employer-paid life insurance. Health, dental, and vision benefits become effective on the first day of the month following the employee's date of hire . Employees may begin utilizing available PTO after completing the introductory period. Complete benefit and enrollment information will be reviewed during the hiring process. Career Growth The organization is looking for individuals interested in building a long-term career rather than simply taking their next job. Strong performers may have opportunities to move into: Higher-volume offices. Different shifts. Positions with expanded responsibilities. Leadership opportunities as the organization continues to grow. Advancement is based on performance, demonstrated readiness, business needs, and available opportunities and is not guaranteed within a specific timeframe. Confidential Hiring Process This search is being conducted confidentially by Focus People on behalf of an established Georgia employer. Qualified candidates will receive additional company and location-specific information during the interview process. Important: If you have previously applied to, interviewed with, worked for, or spoken with this employer regarding employment, please notify your Focus People recruiter before proceeding. #J-18808-Ljbffr