Night Auditor
Remington
Key Responsibilities:
- Greet and assist guests during overnight hours with check-in, check-out, and inquiries.
- Provide exceptional guest service and resolved guest concerns promptly and professionally
- Perform all daily audit functions for front office and each outlet of the hotel.
- Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
- Complete back-up of front office computer system and night audit program daily (if applicable).
- Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
- Understand, know and follow management company's accounting and credit policies and procedures.
- Accurately prepare and distribute daily reports (revenue, occupancy, discrepancies)
- Process late arrivals, walk-ins, and reservations efficiently
- Ensure safety and security procedures are followed during overnight hours
- Maintain cleanliness and organization of the front desk area
- Communicate effectively with housekeeping, engineering, and management teams regarding guest needs and incidents.
- Previous hotel front desk or night audit experience preferred
- Strong attention to detail and basic accounting skills
- Ability to work independently and handle overnight responsibilities
- Excellent communication and customer service skills
- Proficiency in hotel management systems (experience with Hilton systems is a plus)
- Must be reliable, punctual, and able to work overnight shifts, including weekends and holidays
Vacancy posted 4 days ago
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