Automotive Internet / BDC Manager

About Independence Mazda: Accelerate your career under our aggressive new management team at Independence Mazda! We are completely transforming our dealership culture and looking for high-energy, ambitious automotive leaders to join our family-value environment. If you want to change the culture to one of fun, accountability, and immense success, this is your opportunity to lead a high-charging team to the absolute top of the market. Position Overview: We are seeking a dynamic, hands-on Internet / BDC Manager who leads from the front, not from behind a desk. In this role, your primary focus will be driving execution on our high-volume internet traffic and incoming digital leads. You will manage the Business Development Center (BDC), ensuring lightning-fast response times, high-quality personalized outreach, and strict process accountability. You will help hire, train, coach, and motivate a team of representatives to maximize appointment setting and build long-term customer relationships. Key Responsibilities: * Team Leadership: Recruit, onboard, coach, and develop a high-performing BDC team to meet and exceed monthly performance goals. * Lead Management: Oversee all incoming digital inquiries, internet leads, phone calls, texts, and emails to guarantee rapid, high-quality responses. * Process Execution: Maintain and enforce strict CRM workflows, ensuring accurate records of all customer contact, follow-ups, and appointment confirmations. * Performance Metrics: Monitor outbound call volumes, response times, appointment-to-show ratios, and closing rates to drive continuous operational improvement. * Collaboration: Partner closely with the Sales and Finance Management teams to ensure a seamless transition from digital confirmation to the showroom floor. Qualifications: * Proven experience managing an automotive Business Development Center (BDC) or Internet Sales team. * Strong expertise with eLead CRM software and lead management platform. * Ability to coach from the front, manage day-to-day operations, and hold the team accountable to performance milestones. * Exceptional communication, phone, and written skills. * Driven, high-energy mentality with a passion for servant leadership and mentorship. What We Offer: * Highly competitive salary and performance-based commission plan. * Comprehensive benefits package including medical, dental, and vision options. * A supportive, growth-oriented family environment with clear paths for advancement under an energetic new leadership team.