Account Manager, Reverse Flow

Account Manager, Reverse Flow

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and "bring it" every day, EPIC is always looking for people who have "the right stuff" – people who know what they want and aren't afraid to make it happen.

Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

Job Overview

The Reverse Flow Account Manager serves as the vital bridge between foreign brokers and the U.S. subsidiaries of global enterprises. This role focuses on the technical execution of inbound multinational programs, ensuring local U.S. policies align with Global Master standards and domestic compliance. As a primary liaison, you will coordinate across international networks and EPIC's strategic carrier partners to manage a high-volume, fast-paced book of business.

Location: Remote - But candidates must live in the Greater Indianapolis area and be willing & able to drive to EPIC's Carmel office as needed for meetings

What You'll Bring

• Active Property & Casualty license required
• 2+ years of commercial insurance experience within a brokerage or carrier setting
• Solid understanding of commercial lines and confidence managing complex accounts
• Experience with Agency Management Systems; familiarity with Sagitta or ImageRight is a plus
• Strong communicator who can clearly translate complex concepts and adjust to different communication styles
• Highly organized and detail-oriented, able to manage volume while maintaining accuracy
• Adaptable, patient, and solutions-focused with a strong client service mindset
• Interest in working with international partners

What You'll Do

A detailed list of job duties includes (but is not limited to):

• Account Management & Client Advisory • Serve as the day-to-day U.S. contact for foreign brokers and global entities, navigating diverse time zones and business etiquette • Proactively identify coverage gaps and educate clients on U.S.-specific policy terms, exclusions, and local requirements. • Conduct comprehensive renewal reviews, present competitive options and additional coverage to maximize retention. • Build long-term trust through prompt issue resolution and consistent, proactive client contact.
• Technical Placement & Negotiation • Manage the full marketing lifecycle, from submitting detailed applications to binding policies via carrier portals. • Negotiate with underwriters and wholesalers to secure optimal premiums and commission structures. • Collaborate with Producers and Account Executive to ensure smooth transitions for new business. • Maintain deep relationships with carriers to stay informed on product changes and emerging industry trends.
• Operational Excellence & Administration • Process all policy documentation—including binders, endorsements, certificates, and audits—with high accuracy. • Execute all workflows within the Sagitta- Agency Management System, maintaining meticulously updated client files and activity logs. • Manage high-volume tasks in a fast-paced environment, prioritizing competing demands to meet strict deadlines. • Ensure compliance with internal quality standards and state-specific insurance legislation.
• Remote Work Standards • Maintain a private, secure workspace to protect company equipment and confidential correspondence. • Ensure high-speed internet reliability to support seamless collaboration across international time zones. • Maintain high responsiveness during business hours to support both the team and international clients. • Minimize personal interruptions during business hours to ensure dedicated client servicing.

Compensation:

The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

Why EPIC

EPIC has over 60 offices and 4,000 employees nationwide – and we're growing! It's a great time to join the team and be a part of this growth. We offer:

• Generous Paid Time off
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women's Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We're in the top 10 of property/casualty agencies according to "Insurance Journal"