MFT Platform Support Engineer

MFT Platform Support Engineer
Irvine, CA
Fulltime

Job Description

MFT Platform Support Engineer

Must Have Technical/Functional Skills

Managed File Transfer (MFT) Support (EFT, Connect:Direct, Secure File Transfers)

Production Support & Incident Management (L2/L3)

File Transfer Integrations (AWS S3, Kafka, Batch Processing, Workflow Automation)

Root Cause Analysis (RCA) & Troubleshooting

Roles & Responsibilities

The MFT Platform Support Engineer is responsible for supporting, monitoring, troubleshooting, onboarding, validating, and maintaining enterprise Managed File Transfer (MFT) platforms and associated integrations. The role provides L2/L3 operational support, drives incident resolution, performs deployment validations, conducts RCA activities, and ensures secure and reliable file transfer services.

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Managed File Transfer (MFT) Platform Support

Monitor and support enterprise file transfer platforms across production and non-production environments.

Ensure availability, reliability, and performance of managed file transfer services.

Investigate and resolve file transfer failures, delays, duplicates, and connectivity issues.

Support critical business file exchanges and batch processing workflows.

Coordinate with infrastructure, application, network, and security teams during issue resolution.

Maintain operational documentation, procedures, and knowledge articles.

Monitor daily EFT operations and file transfer activities.

Configure and maintain users, permissions, folders, and trading partner connections.

Support EFT workflows, event rules, and automation processes.

Troubleshoot transfer failures, authentication issues, and certificate-related problems.

Support server upgrades, patching, and environmental changes.

Validate successful file movement and workflow execution.

Support secure external and internal file transfer connectivity.

Troubleshoot communication and connectivity issues through DMZ Gateway.

Validate SSL/TLS certificates and secure communication channels.

Coordinate firewall and network connectivity troubleshooting.

Monitor gateway performance and availability.

Support external partner onboarding activities.

Monitor and support Connect:Direct file transfer processes (IBM Sterling Connect:Direct

Monitor file transfer integrations utilizing AWS S3 buckets.

Monitor Kafka topics and message flow associated with file processing.

Monitor scheduled jobs and file-processing workflows.

Troubleshoot job failures, dependencies, and delayed schedules.

Perform job restarts and recovery activities.

Support application deployment and release activities.

Validate deployment packages and configurations.

Monitor deployment execution and troubleshoot failures.

Verify successful implementation and post-deployment health checks.

Support rollback activities when required.

Coordinate deployment activities across multiple environments.

L3 Escalation Support :Act as technical escalation point for complex production incidents.

Lead troubleshooting efforts across multiple technology teams.

Ensure restoration of critical business services within SLA commitments.

Drive permanent resolution of recurring issues.

Root Cause Analysis (RCA)

Investigate recurring and major production incidents.

Analyze logs, monitoring alerts, application behavior, and infrastructure events.

Identify root causes and contributing factors.

Prepare detailed RCA reports.

Recommend corrective and preventive actions.

Track remediation activities to closure.