Operations Assistant

Job ID: 36627
Agency: Department of Social Services, Division of Medical Services
Location:Pierre, SD or Sioux Falls
Salary: $18.45-$21.70 Hourly, depending on qualifications
Pay Grade: E
Closing Date: 07/28/26

This is a Full-Time 40 Hours Weekly position with the Department of Social Services. For more information on the Department of Social Services, please visit

The mission of the South Dakota Department of Social Services is strengthening and supporting individuals and families by promoting cost effective and comprehensive services in connection with our partners that foster independent and healthy families.

This position serves as a team member of the Medical Services Operations team. This position will help answer calls made to the Constituent Liaison Line, ensuring timely and accurate support for inquiries and requests from Medicaid Recipients. Additionally, this position will help monitor the recipient liaison phone line inbox, returning calls as needed, assist with claims entry and processing, and performing other duties as needed within Medical Services Operations.


The Ideal Candidate Will Have:

• a passion for serving the public and display a high level of effort and commitment towards completing assignments and goals;
• the ability to represent the Department of Social Services with integrity and enthusiasm;
• -strong customer service skills.

Knowledge, Skills, and Abilities:

• knowledge of the different Medicaid claims payment methodologies (preferred but not required);
• knowledge of Medical Assistance programs and eligibility (preferred but not required);
• knowledge of proper business English including grammar, spelling, and punctuation;
• knowledge of Microsoft Office programs including Word, Excel, PowerPoint, and Access;
• knowledge of websites and internet navigation;

This position is eligible for Veterans' Preference per ARSD 55:10:02:08.

NCRC: If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information here. This position is a member of Class A retirement under SDRS.

Must apply online:
You must apply online, emailed resumes or submissions will not be accepted.
South Dakota Bureau of Human Resources and Administration
Telephone: View phone number on click.appcast.io Email: View email address on click.appcast.io


"An Equal Opportunity Employer"

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