Remote IT Service Coordinator for MSP | SLA & Ticketing
Datastreamit
- Remote job
A U.S.-based Managed Service Provider is seeking a reliable Project Service Coordinator to manage ticketing, scheduling, and communication between clients and the engineering team. This fully remote role requires at least 2 years of experience in IT service coordination, particularly with tools like ConnectWise. The ideal candidate possesses strong English communication skills and a proactive approach to managing time and responsibilities. Competitive pay and professional growth opportunities are offered. #J-18808-Ljbffr Datastreamit
- # IT Service Coordinator# IT Service Coordinator**Job Opening:** Project... ...Service Coordinator (Remote) - Company: Based in... ...****1.** Coordinate tickets, scheduling, and engineer... ....**2.** Ensure SLA targets are met, and escalate... ...**1.** 2+ years in MSP, IT services, or tech...Remote workFull time
- ...Service Desk Dispatcher / Coordinator Location: Charlotte, NC | In-Office... ...requests from initial ticket through resolution.... ...schedules. Coordinate remote support appointments... ...do not need to be an IT technician, but technical... ...response. MSP or IT experience is a...Remote workWork at officeLocal areaMonday to Friday
- ...Description Job Description Service Coordinator (IT Service Desk /... ...schedules, monitors ticket queues and Service Level... ...exposure to MSP operations and business... ...set, availability, and SLA requirements. Monitor... ...clients and technicians for remote and onsite support....Remote workLocal area
$90k
A growing IT service provider seeks an experienced MSP Service Delivery Manager to enhance managed client service operations... ...service delivery, ensuring SLA compliance, and managing client... ...skills. This full-time position is remote or hybrid, offering a competitive salary...Remote jobFull time$39k
...MSP Service Coordinator Looking to join an incredible team in Eastern North... ..., and grow your IT skill set in an environment... ...the company. Full-Time Remote position Our IT Managed... ...responsible for day-to-day ticket dispatch and coordination. The...Remote workFull timeWork at office- Redesign Group in the United States (Remote) seeks a Service Delivery Coordinator to manage day-to-day MSP/MSSP service coordination across client accounts. You’ll monitor tickets, security alerts, SLAs, and reporting, while collaborating with security engineers and service...Remote job
$90k - $120k
...Strategic Account Manager(MSP & IT) Company: Virtual... ...(VTG) Location: Remote: Maryland/Ohio Areas... ...spend into recurring services, and opening... ...comfortable in the C-suite and coordinating with front-line... ...service-delivery KPIs (SLA, CSAT, ticket health) as a growth lever...Remote workFull timeTemporary workFlexible hoursShift work- ...developing customized IT services whether that be... ...The Service Desk Coordinator is responsible for... ...service engineers for remote or onsite service... ...level agreement (SLA). Strong client... ...incoming service tickets based on priority,... ...experience in an MSP environment Understanding...Remote workFull timeWork from homeShift work
- ...Service Coordinator We believe talent deserves a human... ...Coordinator in a remote position to coordinate... ...and route support tickets, coordinate... ...availability, and SLA requirements. You... ...technical support team, IT service desk, help... ...service provider (MSP) or other high-...Remote workWork experience placementWork at officeWeekend workAfternoon shift
- ...controller of our IT support... ...flow of incoming tickets—ensuring requests... ...uptime during service and sales hours... ...Intake, Triage & Coordination Validate ticket... ...Control & SLA Management Perform... ...–4 years in an MSP, NOC,... ...EST ~ Fully remote position—requires...Remote workFull timeFixed term contractMonday to FridayFlexible hoursNight shift
$17 - $22 per hour
...heartbeat of our Service Delivery engine... ...is to protect SLA commitments,... ...growing Managed IT and Cybersecurity... ...: Own our ticketing/PSA system like... ..., or team coordination (bonus if in IT... ...experience in an MSP or IT service... ...Microsoft 365 , remote tools, and helpdesk...Remote workFull timeFlexible hoursShift work- ...Job Description: The Service Desk Coordinator is responsible for attaining maximum utilization and... ...agreed outages. Creation of service tickets for technical support staff. Tracks... ...reflection of work scheduled on-site, remotely, or employee out of office....Remote workWork at officeImmediate start
- ...devices. Utilizing the Service Desk ticketing system to document all... ...issues within SLA timeframes. Troubleshooting... ...both onsite and remote work. Professionalism... ...equivalent) is preferred. MSP experience preferred... ...minimum of related IT support experience - including...Remote workFull timeWork at office
- ...dedicated and experienced Managed IT Services (MSP) Service Desk Manager to... ...complex technical issues. Coordinate with other IT teams to... ...desk escalation management and ticket triage. Ensure the service... ...Qualifications Experience with Remote Monitoring and Management (...Remote workWork at officeLocal areaFlexible hours
- ...so much more than an IT company! We're a full-service technology partner dedicated... .... You will manage ticket flow, balance workloads, and coordinate schedules to ensure... ...Managed Service Provider (MSP)... ...service metrics and KPIs (SLA compliance, response/...Full timeWork at officeMonday to Friday
$23 - $28 per hour
Join to apply for the IT Tech - Tier 2/Service Coordinator role at HCS Technical... ...solve higher level ticket issues as well as coordinate... ...Level Agreement (SLA) contracts, service... ...support role in an IT or MSP environment.... ...and systems, including remote monitoring and management...Remote workHourly payFull timeInternshipWork at officeShift work- Connect4Talent is seeking a highly organized Service Delivery Coordinator for the Fairfax, VA area. You will manage service requests, ticket workflows, scheduling, and client communications to keep deliveries on track and within defined procedures. The role focuses on coordinating...
$60k - $75k
Join to apply for the IT Services Coordinator role at NKSFB 1 day ago Be among the first 25 applicants... ...processes, including updating service tickets, gathering setup requirements from... ...inventory. Arrange return shipments from remote offboarding users, providing and...Remote workFull timeContract workCasual workWork at officeFlexible hoursAfternoon shift- User Support Services Coordinator (Information Technology) Position Information Job... ...carrying out day-to-day tasks and tickets. 14. Manages, assigns, and maintains the IT service ticketing system and... ...Knowledge of tracking systems and remote services & tools. Familiar with...Remote workFull timeWork at officeMonday to FridayShift work
- ...Summary/Objective The Service Desk Specialist (SDS)... ...satisfaction, and ticket efficiency within our MSP. The employee will have... ...Responsibilities Provide remote and/or on-site... ...tickets and meet ticket SLA requirements. Follow... ...technology is used to provide IT services....Remote workFor contractorsFreelanceNight shift
- Ascend Learning is seeking a Manager MSP Service Delivery to oversee the operational performance of the MSP across NASM’s technology stack... ...production. The position is hybrid from Gilbert, AZ with remote options within the continental United States, requiring strong...Remote job
- ROBO is seeking a Field Technician to deliver high-quality IT support across onsite service, hardware deployment, and remote ticket resolution in a fast-paced MSP. You will troubleshoot desktops, laptops, printers, Microsoft 365, and core business apps both onsite and remotely...Remote jobShift work
$45k - $65k
...Service Dispatch Coordinator CyberSheath Services International LLC... ...growing Security and IT Managed Services Provider... ...the schedules of remote and field technical resources... ...Escalate support tickets related to technical... ...is meeting customer SLA's Report the...Remote workMonday to Friday- ...IDEAL CANDIDATES: A great service coordinator will have strong... ...effectively. Create and manage tickets for incoming user... ...Level Agreements (SLA). Increases client satisfaction... ...profits by enhancing remote operations and... ...is a leading Managed IT provider in the Southeast...Remote workFull timePart timeWork at office
- ...We are an Managed Service Provider who values collaboration... ...individual client. The IT System Administrator... ...disaster recovery solutions Remote access solution support:... ...through service tickets. Document maintenance for... ...Managed Service Provider (MSP) - must have requirement...Remote workWork from home
- ...Wellness resources Service Coordinator Overview The Backbone... ...Coordination & Dispatch Ticket & Request Management: ·... ...dispatch technical resources (remotely or onsite) based on SLA requirements and project... ...a similar role within an MSP or IT environment. Type at...Remote workWork at office
$18 - $19 per hour
...$18.00 - $19.00 Hourly Remote opportunity possible for... ...candidate Department: Service Delivery Reports To: Manager... ...The Service Delivery Coordinator will play a key role in... ...and closure, and SLA compliance Perform all... ...outbound calls to sell tickets not sold via the automated...Remote workHourly payFull timeWork at office- ...Msp Account Executive Secure IT Service Management, Inc., a division of Paragone Solutions, Inc., is seeking an experienced MSP Account Executive to join our team. In this role, you'll lead new business efforts and own the full sales development lifecycle—from identifying...Remote workFor contractors
$45k - $55k
...Description We are a growing Managed IT Services Provider (MSP/MSSP) committed to providing exceptional... ...employees Provide support by phone, remote session, and occasionally onsite... ...troubleshooting and resolutions in our ticketing system Take ownership of support requests...Remote workWork at officeImmediate start- ...IT Service Delivery Manager The Talent Source... ...Service Provider (MSP) while driving... ...governance Own SLA/KPI performance management... ...P1 response, ticket aging, resolution... ...Incident Management coordination, executive... ...holidays ~ Hybrid/remote flexibility ~ High...Remote work
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