ASSOCIATE SERVICE ADVISOR - Vancouver, WA

Job Description

Job Description

California/Columbia Hydronics Co. - Vancouver Washington office

ASSOCIATE SERVICE ADVISOR - Vancouver, Washington

Job Summary

The Associate Service Advisor is responsible for coordinating and/or dispatching jobs for the service technicians and outsourced Contract Service Companies (CSC’s), billing, answering phones, responding to customer issues, parts ordering, parts returns for warranty reimbursement, and parts tracking.

Salary Range: $23.00 - 28.00/ hour DOE

THIS POSITION REQUIRES FULL-TIME IN-OFFICE ATTENDANCE.

Essential Functions

• Process incoming Requests for Service for start-up, warranty, and training jobs.
• Read and interpret supplied documents when scheduling start-ups of equipment supplied by CHC.
• Troubleshoot service requests.
• Obtain information from customers and CHC employees to help schedule service technicians.
• Schedule work in technician calendars and issue service tickets.
• Maintain current and historical files on specific service jobs.
• Effectively share information through various means of communication.
• Inform sales staff and customers of any delays or changes in service dates.
• Order parts for completion of service work.
• Consult with the service manager if a request requires “special measures.”
• Processes Return Material Authorizations.
• Ensure that service technicians properly tag and identify equipment parts for warranty replacement and return.
• Ensure that return requisitions are made with appropriate suppliers or factories.
• Maintain separate records on service labor to perform warranty work on equipment that the manufacturer deems recoverable.
• Assist with accounting for returned parts that have been replaced for warranty repair.
• Review Invoices from CSCs including lab results and work done.
• Work with the service manager to review and manage time off from all service technicians to ensure that adequate coverage will be maintained throughout the year.
• Provide phone coverage for the Service Desk.
• Video meetings are required with other offices - utilizing web cam.

Competencies

• Detail-oriented
• Multitasking
• Time Management
• Data Entry
• Communication
• Analytical

No supervisory responsibilities are required. No travel is required for this position.

Required Experience and Education

• High School diploma required (though a college degree is preferred)
• Minimum 5 years of experience with business operations, administration, or related field
• Mechanical Aptitude to learn hydronic systems and components
• Experience with Financial or similar ERP

EEO Statement

“CHC’s policy is to provide equal employment opportunity to all applicants and employees. CHC does not discriminate on the basis of pregnancy, childbirth or related medical conditions, race, religious, creed, color, gender, national origin or ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, or any other basis protected by federal, state, or local law, ordinance, or regulation. This EEO policy applies throughout our operations including recruitment, hiring, terminations, training, promotion, transfers, compensation and benefits. The Human Resources Department should be contacted immediately if an individual believes that he/she has experienced discrimination. CHC will not retaliate or allow retaliation against anyone who files a complaint or assists in the investigation of an administrative charge alleging discrimination.” Note: You may request a copy of your job description from your manager or the Human Resources Department.