Business Process Analyst

Business Process Analyst - Quote To Order

Location: Remote

Responsibilities

Build relationships with Finance stakeholders to understand their requests, needs, and desires Ability to hear/see a problem and translate those pain points into an enhancement or bug request and collect and condense the relevant details Host meetings with Finance stakeholders and other cross-functional business partners to prioritize various enhancement requests Monitor relevant enhancements in Jira, ServiceNow, and Slack channels Understand complex business challenges and transcribe them into easy to comprehend technical requirements Collaborates with the IT team and other cross-functional systems teams during the design, implementation, and testing phases of technical work Navigate within the Salesforce, CLM, and Oracle UI in production and sandboxes to understand pain points and hiccups. The ability to navigate the systems is important to grab relevant screenshots, ask pointed questions, and support UAT testing Prepares user training documents and delivers user training or collaborates with change management colleagues when appropriate Manages their workload independently but remains organized and communicative to provide updates, attend team calls, highlight risks, and raise escalations as appropriate

Key Competencies

Experience in designing and improving current processes Ability to identify and diagnose a problem Ability to draft solutions and find a path to resolutions for challenging issues Experience comparing current state to idea/future state Ability to diagnose and identify a problem and draft solutions Can communicate concisely and effectively to all colleagues and partners of all seniority levels Experience in defining the business processes and requirements for feature and enhancement requests Understanding of sales operations, contracting, Finance (QTC, P2P/S2P/R2R, Projects & Fixed Assets) general business operations, and internal controls; Excellent written and verbal communication skills as well as internal personal skills Familiarity with business practices and cultures across multiple international regions Strong organizational and business analysis skills; detail-oriented and able to work independently, multi-task, and manage smaller scale projects Strong analytical and problem-solving skills; ability to critically evaluate information gathered from multiple sources, identify gaps, decompose high-level information into details, and drive decision-making Team player, flexible, and able to resolve conflicts and work with global teams Experience in working with frameworks, guidelines and process flows as opposed to explicit instructions Ability to use Google Workspace, Zoom, Slack, Jira Ability to navigate within the Salesforce, Docusign CLM, and Oracle ERP apps