Business Process Analyst
Echo IT Solutions
Business Process Analyst - Quote To Order
Location: Remote
Responsibilities:
Build relationships with Finance stakeholders to understand their requests, needs, and desires
Ability to hear/see a problem and translate those pain points into an enhancement or bug request and collect and condense the relevant details
Host meetings with Finance stakeholders and other cross-functional business partners to prioritize various enhancement requests
Monitor relevant enhancements in Jira, ServiceNow, and Slack channels
Understand complex business challenges and transcribe them into easy to comprehend technical requirements
Collaborates with the IT team and other cross-functional systems teams during the design, implementation, and testing phases of technical work
Navigate within the Salesforce, CLM, and Oracle UI in production and sandboxes to understand pain points and hiccups. The ability to navigate the systems is important to grab relevant screenshots, ask pointed questions, and support UAT testing
Prepares user training documents and delivers user training or collaborates with change management colleagues when appropriate
Manages their workload independently but remains organized and communicative to provide updates, attend team calls, highlight risks, and raise escalations as appropriate
Key Competencies:
Experience in designing and improving current processes
Ability to identify and diagnose a problem
Ability to draft solutions and find a path to resolutions for challenging issues
Experience comparing current state to idea/future state
Ability to diagnose and identify a problem and draft solutions
Can communicate concisely and effectively to all colleagues and partners of all seniority levels
Experience in defining the business processes and requirements for feature and enhancement requests
Understanding of sales operations, contracting, Finance (QTC, P2P/S2P/R2R, Projects & Fixed Assets) general business operations, and internal controls
Excellent written and verbal communication skills as well as internal personal skills
Familiarity with business practices and cultures across multiple international regions
Strong organizational and business analysis skills; detail-oriented and able to work independently, multi-task, and manage smaller scale projects
Strong analytical and problem-solving skills; ability to critically evaluate information gathered from multiple sources, identify gaps, decompose high-level information into details, and drive decision-making
Team player, flexible, and able to resolve conflicts and work with global teams
Experience in working with frameworks, guidelines and process flows as opposed to explicit instructions
Ability to use Google Workspace, Zoom, Slack, Jira
Ability to navigate within the Salesforce, Docusign CLM, and Oracle ERP apps
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