Customer Service Concierge
$21 - $23 per hourBrewer Global
Job Description
Job Description
We are searching for a Customer Service Concierge to provide onsite support for a financial institution. The position is contract-to-hire and pays $21 to $23 per hour. This role serves as the primary point of contact for high-value cardholders in a gaming-focused card program, delivering white-glove, relationship-driven service across phone, SMS, chat, and email.
Responsibilities
- Serve as the single point of contact for high-tier cardholders, resolving sensitive account issues (credit lines, payments, ACH holds, usage limits) with urgency and discretion.
- Proactively monitor cardholder accounts to identify and address potential issues before they escalate.
- Coordinate VIP benefits, rewards redemption, and exclusive account access.
- Partner with risk, compliance, and portfolio management teams to ensure all service delivery meets regulatory and security standards.
- Maintain detailed, accurate case notes and CRM documentation for every interaction.
- Apply strong product knowledge of credit card rewards, promotions, and account maintenance to resolve inquiries efficiently.
- Identify recurring patterns or opportunities to enhance the overall VIP cardholder experience.
- Uphold confidentiality, security protocols, and brand tone in every interaction.
Requirements
- High school diploma or GED, or 3+ years of related experience/training (financial industry experience applicable).
- Background in premium customer service, concierge work, VIP programs, fintech, or credit card servicing; gaming industry experience a plus.
- Solid understanding of credit card mechanics, including credit limits, disputes, payments, ACH timing, and authorizations.
- Proven ability to stay calm and resourceful under pressure with demanding, high-net-worth clients.
- Excellent verbal, written, and interpersonal communication skills, with strong attention to detail and time management.
- Comfortable working independently with minimal supervision.
- Familiarity with CRM platforms and omnichannel support tools.
- Genuine interest in gaming culture and ease engaging with gamers, streamers, and influencers.
- Proficient with computer terminals and standard PC operation; intermediate typing skills.
Vacancy posted a month ago
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